I cannot even describe how appalled I was with this company's service. I booked a CA to NY transport on 12/2 for a 12/14 pickup. No pickup, no solution. I called and emailed Saturday 12/14 and again o [More]
RoadRunner Auto Transport - Michelle, thank you for providing us with the opportunity to address your issues. There was a delay in assigning a carrier as the original route you had requested was not being frequented by our carri...
Absolutely horrible experience! The driver did not call prior to pick, just arrived at the house and called from out front. The day before the delivery the driver hit an overhead gate destroying the r [More]
RoadRunner Auto Transport - Geoffrey, we sincerely apologize for the issues that occurred with your shipment. It is never our intention to cause such a disruption. We have an extremely low damage rate and deeply regret the exper...
I have found multiple complaints against this business and Omar and Hassan. Interstate Roadrunner Transport damaged my car while on its way to Palm Springs in February, 2019. The car was repaired in [More]
RoadRunner Auto Transport - Cheryl we are sorry to hear of your situation, however we believe you have our company confused with another similarly named outfit. RoadRunner auto transport is not affiliated with Interstate RoadRun...
Entirely bad experience. Was quoted a price of $945 for one way from NY to FL for my car. Then on the day before pickup was scheduled, dispatch called and said good news - we have a car carrier for [More]
We requested a quote from this company to transport our vehicle from Indiana to Idaho. When the quote came back as more than we wanted to pay, we told them that we would be looking elsewhere. It's b [More]
RoadRunner Auto Transport -
Joe, thank you for giving us the opportunity to address these issues. Unfortunately, your delivery location is off route and not frequented by our carrier network. The carrier that we located reques...
How on earth these people have managed to get a 4-star rating on this site is totally beyond me. So far this has been a truly, truly dreadful experience with the main issue being the total lack of com [More]
RoadRunner Auto Transport - David, thank you for taking the time to share your experience. We are currently experiencing a high call volume due to high seasonal demands and apologize for inconvenience this has caused you. I sche...
Was quoted a price which was higher than other offers I received, decided to go forward with this company based on Reviews and as repeat customer, just to be told to pay more if I needed my car be tra [More]
RoadRunner Auto Transport - We’re sorry to hear about your experience with us here at RoadRunner Auto Transport. Every carrier does have their own pricing as they are owner-operators and the cost was higher than expected. Our te...
RoadRunner was terrible! Do NOT work with these guys. I did my due diligence in researching diff. companies for transporting a vehicle from MA to CA. My job is reimbursing me & required I get at least [More]
RoadRunner Auto Transport - We strive to provide excellent customer service and regret the experience you've had with us. Thank you for giving us the opportunity to address these issues. Your feedback is valuable to us and we wi...
Think twice before working these people. Trailer tipped over and RR has provided no support other than to give me insurance policy for truck that was not even towing the trailer. Car still sitting a [More]
My parents booked a move for 7/17/19, they booked this weeks in advance and the driver was confirmed/verified on 7/11/19. The day of the move no phone call and no driver showed up. My mom called cus [More]
RoadRunner Auto Transport - Diane, we are sorry to hear that things didn’t run as smoothly as anticipated and for any inconveniences this delay may have caused you. We typically provide our carriers a 48 hour window before cance...
I would not advise using this transport company. The customer service is terrible. I had a reservation confirmation and the day my car was suppose to be picked up they said it was going to be an addit [More]
RoadRunner Auto Transport - We sincerely apologize about your experience with us here at RoadRunner Auto Transport. Unfortunately, we are susceptible to delays during transport. We do express that all dates associated with trans...
Delivered my car with a huge scratch that was not there upon pickup. I have reached out several times concerning this and no one is contacting me. Stay away from Fast Freight Trucking as well as the [More]
RoadRunner Auto Transport - Margaret, we’re so sorry to read of your experience with us and sincerely apologize. Thank you for bringing your issue to our attention, we have asked a representative from our customer service team ...
I am all for ensuring compliance to T and C. However, this company uses the T and C solely to mitigate poor service, and miss representation of capabilities. The drivers WILL NOT deliver to your res [More]
When i booked, I asked if they could store my car for 2 weeks until I arrived. They assured me that this was possible (for slightly extra fee). A month later I asked again if this was possible, again [More]
I would give ZERO STARS to this company. I have purchased cars and shipped cars often, and I never experienced such HORRENDOUS CUSTOMER SERVICE. The website states 24/7 Online Vehicle Tracking. Thi [More]
RoadRunner Auto Transport - Darrell , we sincerely apologize for any inconveniences you have experienced. Unfortunately due to weight restrictions in your neighborhood the carrier was legally unable to deliver at your residence....
I needed to move a vehicle from TN to FL and began to go online to get quotes. The first quote I received was from RoadRunner Auto Transport (RRAT). The amount quoted was $665 (the HIGHEST out of ALL [More]
RoadRunner Auto Transport - We’re so sorry to read of your experience with us and sincerely apologize. We would never hang up intentionally as it is our policy is to provide excellent customer service. Our sales team is advised...
Non-Existent customer service! Sales rep contacted me immediately after requesting a quote. Once I booked the service I was unable to contact him again & received an invalid dispatch number to confirm [More]
RoadRunner Auto Transport - Monica, we strive to provide excellent customer service and sincerely apologize for the experience you've had with us. We are glad to hear that you are pleased with the services you received from our ...
I booked a carrier with this company, but later decided to cancel their service. They did that, but never took me off the board. I tried to call them and now they won't pick up. Multiple attempts and [More]
RoadRunner Auto Transport - Saffie, we apologize for any inconveniences you may have experienced and regret that you chose to cancel with us before we were able to assist you with your transport. Thank you for giving us the oppo...
i scheduled a car transport well in advance of the move. Numbers calls the week of the move with no answer or return call. I used the website email which says it will respond in 24 hours. Received a c [More]
A very dishonest operation: They quoted me a price, gave me a confirmed booking and on the day of pickup they tried to collect over $100 over the agreed price. STAY AWAY IF YOU DONT WANT TO GET RIPPE [More]
RoadRunner Auto Transport - Johannes, we are very sorry to read that you chose to cancel your transport with us before we were able to assist you with moving your vehicle. Every carrier does have their own pricing as they are ow...
Seemed great when first calling. Gave me a reasonable quote, going from Mass to Denver Co, right inline with other quotes I had gotten but sales rep previously lived in my area so I went with them. T [More]
RoadRunner Auto Transport - Scott, thank you for giving us the opportunity to address these issues. Every carrier does have their own pricing as they are owner-operators and unfortunately after declining the first available carr...
Don’t trust a company that comes with bad customer service and rudeness. It’s a waste of time and money and I wish I researched them before I contacted them for service. Here is my free advice that yo [More]
RoadRunner Auto Transport - Nida, we apologize for the situation that required your need for next day transport, we understand that another company failed to pick up your vehicle in a timely manner causing your urgency to increa...
I can not stress this enough NEVER USE THIS COMPANY! Completely redoing my review. Have had nothing but problems. This entire experience has been a horror show.
So after multiple calls and confirmati [More]
RoadRunner Auto Transport - We strive to provide excellent customer service and deeply regret the experience you've had with us. We kindly express to all customers that all dates associated with transport are estimated and canno...
The worst auto transport experience I have ever encountered. Setting a schedule with them is useless. They picked up the car a day later than scheduled & it is now 4 days late. Contacted customer serv [More]
RoadRunner Auto Transport -
Jeff, we’re sorry to hear about your experience with us here at RoadRunner Auto Transport. We are sorry to read of your frustrations while trying to contact us during peak call hours. To help allev...
No returning of phone calls.. picked up car 9 days after the earliest of dates.. poor communication with driver from Luxury Transport who was the actual carrier.. charged almost double for same servi [More]
