They act like they can actually perform their job, and get cars shipped...but...they will give you the run around throughout the entire painstaking ordeal. I submitted the information for a car to be [More]
These guys seem very friendly at first but once they get your order they don't really care about you. Set up a shipment on a Thursday for Monday pick up from California to Arizona. They quoted me a [More]
RoadRunner Auto Transport - Mark, thank you for taking the time out to share your experience. We are completely translucent that we rely on a network of carriers and our service ensure that all carrier we work with have been vet...
RR didn’t know my car was picked up until days after. They then could not track it. My emails went unanswered. The carrier was good. RR was not worth the price.
I would not recommend Roadrunner to anyone. The reps are rude and don't bother responding to emails to answer questions. I was given a quote when I scheduled the shipment and when that price changed t [More]
Trying to cancel my booking after waiting 5 days to even set a date to get a driver. When called company and told them I wanted to cancel they immediately will transfer you and not even wait for you [More]
RoadRunner Auto Transport - Renee, thank you for bringing this issue to our attention. We regret that you chose to cancel with us, and we are no longer able to assist you with your transport. Your feedback is valuable to us and ...
After five days past the date of scheduled pickup still waiting for a driver...
Shipacaredirect gave me the name of a driver, unlike Roadrunner and bonus, I can talk to a real person, pay upon the ar [More]
RoadRunner Auto Transport - Gordon, we are glad to hear you had a positive experience with another company however we wanted to clarify that our representatives are 100% real people as well as our additional insurance is optiona...
I had many phone conversations with the responsible person of RoadRunner in order to establish an estimated delivery date. We wanted to ship the car and then flight to the destination. Everything seem [More]
I'll just echo what has already been adequately covered here: AVOID THIS OUTFIT. They gave a two hour window for pick up, and four hours PAST the last pick up time I still had no update. Then, just [More]
RoadRunner Auto Transport - Stephen, we sincerely apologize for the issues that occurred with your shipment. All feedback is important to us and we appreciate the time you took to share your experience with us.
Very unprofessional experience with an agent from road runner upon trying to get information on booking a shipment . I’m not sure if they have direct lines or not but his number ends in x5223 . I’ve [More]
RoadRunner Auto Transport - Marcus, we strive to provide excellent customer service and regret the experience you have had with us. Unfortunately, your delivery location is off route and not frequented by our carrier network. Th...
Absolutely terrible customer service. Been working with Anthony Alvarado in SD about shipping my classic truck from Base to Base for my PCS. After working for a while with this man (been doing trainin [More]
Kept calling and emailing despite response that I no longer needed service. Sales person raised voice rudely over the phone and hung up on me. Appaling
RoadRunner Auto Transport - Kathleen, we apologize for the way you were advised of shipping procedures. We reach out to customers when a quote is placed online, and we regret that you chose to cancel your shipment with us before...
It started with a 1625.00 Quote which then went to 1795 when I decided to sign up. I did because I was told that "they could pick up my truck the following day, maybe Saturday, but for sure by Monday [More]
Even though the quote says it includes all taxes, insurance, etc - after we accepted the quote, they charged our Credit card $150 MORE- and said that the quote is only an estimate. No where on the qu [More]
RoadRunner Auto Transport - Pam, all feedback is important to us and we appreciate the time you took to share your experience with us. Every carrier does have their own pricing as they are owner-operators and the cost was higher...
Booked a car transport for Aug 4 on July 25th.
No emails(except auto emails), no calls. no one answering the phone....
finally got through to them on aug 5th and they said they were not sure when a dr [More]
I booked RR transportation service well over a month. After paying they said they would call me a day before my pick up to schedule a time window. Needless to say nobody ever came to pick up my vehic [More]
RoadRunner Auto Transport - Denisse, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provide you with quicker status updates during your transpo...
I had a quote from Roadrunner to move a vehicle from Phoenix, AZ to Missoula, MT for $1265,00. I booked and paid according to the quote. I received an email asking me to call confirm the Carrier Ass [More]
RoadRunner Auto Transport - Scott, we appreciate the opportunity to address your situation. Your feedback is valuable to us and we will use to improve our services for future customers.
We were so pleased with the ease of booking this reservation.
What a disaster this turned out to be. FL Dispatcher confirmed drop off the night before scheduled delivery on July 23 between 4 - 8. [More]
RoadRunner Auto Transport - Mary Ann, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Every carrier that we work with is vetted and internally rated. All feedback is important to us and we ...
This company gave us a quote- we approved it and told them when we needed our car picked up by. They were to reach out at least 2 days prior to that Friday to verify date and time, they did confirm. H [More]
RoadRunner Auto Transport - Shawna, we are currently experiencing a high call volume and limited staff due to the global pandemic and apologize for any inconvenience this has caused you. I scheduled a follow up with a representa...
My experience with Road Runner has not been good. The customer support is impossible to reach, your call is transferred to someone who ask you to hold and then they message states due to heavy call yo [More]
RoadRunner Auto Transport - Devon, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. We are currently experiencing a high call volume and limited staff due to the global pandemic. To help alle...
After entering my info online and getting an emailed quote to ship my Toyota Prius, I received a follow-up call from Jonathan to answer any questions I had. He then sent me an email thanking me for t [More]
RoadRunner Auto Transport - Carmen, we strive to provide excellent customer service and regret the experience you have had with us. Your feedback is valuable to us and we will use to improve our services for future customers.
Bait, book and disappear! Dishonorable company, communication is impossible! As a military member it is embarrassing they are vet owned/operated.
RoadRunner Auto Transport - Ashley, we are currently experiencing a high call volume due to high seasonal demands and apologize for inconvenience this has caused you. I scheduled a follow up with a representative from our custom...
I contracted Road Runner a month before we were to ship our car, and received great customer service up until the time the car was supposed to ship, at which point the company completely dropped me, w [More]
Booked for July 7, 2020. Spent 3 days trying to get through on phone. I'm talking hours on hold only to be told by recording "try again later" and kicked out of the system. Email's came back with the [More]
RoadRunner Auto Transport - Karen, we are sorry to hear that you had difficulty contacting us. We rely on an extensive network of drivers including Door 2 Door, who have been hand selected and highly rated by industry profession...
I called in and scheduled my sons car to be picked up from California Based on the quote, I felt it was a better choice than flying there and driving it back myself for 16 hours
3 weeks later, no [More]
RoadRunner Auto Transport - Nicole, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. There was a delay in assigning a carrier as this route was no...
First, they badger you until they get the order. Then, you will not hear from them until the last minute. Won't return calls, answer the phone, or even reply to e-mails. They were scheduled to pick [More]
RoadRunner Auto Transport - Jim, we sincerely apologize for the issues that occurred with your shipment. Thank you for giving us the opportunity to address these issues, we have asked that management reach out to you as soon as ...
