Scheduled a shipment from NYC to California. Went with Roadrunner based on a prior successful car transport. This quoted rate of $1865 which was immediately charged to my cc on booking. Note that t [More]
RoadRunner Auto Transport - John, we’re sorry to hear about your experience with us here at RoadRunner Auto Transport. unfortunately, because zip code 70010 was mistakenly entered not 10010, the original carrier and price for sh...
If there were negative stars I would give them to this joke of a service. I paid $900 to be ignored and rudely hung up on. I needed to ship my car to my University for move-in day and they said that I [More]
RoadRunner Auto Transport - Max, we are sorry to hear that things didn’t run as smoothly as anticipated and for any inconveniences this delay may have caused you. All dates are estimated and are subject to change due simply to t...
This is the second time I have used roadrunner. They quote you a price then when they find a carrier the carrier jacks up the price. This will be the last time using roadrunner
RoadRunner Auto Transport - Brian, we apologize for the issues that occurred with your shipment. Unfortunately, your delivery location is off route and not frequented by our carrier network. The carrier that we located requeste...
We booked our reservation with Road Runner after reading good reviews, and received a booking confirmation with our agree-upon price. We did not hear from them for three days, and when we did they sai [More]
RoadRunner Auto Transport - Steve, we are sorry to hear that you chose to cancel with us for this reason. We are transparent that we rely on a network of drivers who have been hand selected and highly rated by industry professio...
?First of all, I finally did get my car successfully transported with Road Runner, but it took an extra 5 days and a lot of aggravation to make the connection and receive my car.
We were moving acro [More]
RoadRunner Auto Transport - Greg, thank you for taking the time to share your experience. We are sorry to hear that thing didn’t run as smoothly as anticipated and for any inconveniences this delay may have caused you and for an...
I chose roadrunner for shipping my car as thier quote was competitive. I confirmed that this was total charge and final. After two weeks, now when the time came to ship the car, they called me and i [More]
RoadRunner Auto Transport - Madansinh, we are sorry to hear that you chose to cancel your shipment with us for this reason and we are no longer able to assist you with your vehicle’s relocation.
I cannot stress enough how you SHOULD NOT use this company. They quickly give you a quote and then they call you incessantly to see when you’ll ship your car. However, if your contact person does no [More]
Price Quote definition:A quoted price can't be changed once the client accepts it. RR in reality gave an ESTIMATE as they changed the price. Delivery took over 14 days (MI to FL). RR is not easy to c [More]
RoadRunner Auto Transport - Thank you for taking the time to share your feedback. Every carrier does have their own pricing as they are owner-operators, and the cost was higher than expected. Our team will always inform you of a...
My car is over a week late on being delivered. The communication is terrible and they do not not deliver on their promises. There is absolutely no recourse to take or any way for me to find out anyt [More]
RoadRunner Auto Transport - Sandy, due to the nature of transport and the unforeseen circumstances that may arise we always express that all dates are estimated and are subject to change. We see that your vehicle has since been ...
I hire a roadrunner because I was told that they are the number one shipping company Nationwide, that couldn't have been further away from the truth. I booked with them on the 17th and was told by Rob [More]
RoadRunner Auto Transport - Jose, we’re sorry to hear about your experience with us here at RoadRunner Auto Transport. Unfortunately, because your route is not frequented by our carrier network there was an unexpected delay in c...
This company hung us out to dry. Their sales team was very misleading with regard to the pickup date for our vehicles. Until we called them on the date we had requested pick up, they had given us no i [More]
RoadRunner Auto Transport - James, we are sorry to read of your frustrations while trying to contact us. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the liv...
By far the worst car transport service. To start I spoke to “Nick Pomo Roman” who promised me that my car could be picked up in a weeks time. He told me I would receive a phone call later in the week [More]
RoadRunner Auto Transport - Nicholas, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Our designated sales representatives typically assist with the initial booking of your reservation, any ...
These ppl get your money and then good luck talking to customer service. Nobody ever answers and you will be on hold for 1hr and then they hang up on you.
Last min they jacked up my quote from 1600 t [More]
RoadRunner Auto Transport - Benjamin, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provide you with quicker status updates during your transp...
I contacted this company to have my two vehicles shipped from Oregon to Arizona. The sales team was super responsive and I decided to book the job. As the date got closer I wanted to talk to the sal [More]
RoadRunner Auto Transport - Jon, we sincerely apologize for the issues that occurred with your shipment. We typically provide our carriers a 48-hour window before cancellation and assigning a new carrier. All our carriers are se...
If you are looking for a professional, well organized, customer friendly service do not bother with this place. They will lie to get you to work with them promising guaranteed prices and pick up dates [More]
Absolutely the worst. Incompetent, inconsiderate, interested in only their fee, which, of course, increased since the first price they gave me. My car was originally scheduled to be picked up May 1 [More]
RoadRunner Auto Transport - Kelly, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Due to the nature of transport and the unforeseen circumstanc...
Order was placed in 18 May for a ready date of 1 June because I was going out of town 4 June...here we are 3 June and still no carrier assigned. No one picks up the phone to discuss situation and the [More]
RoadRunner Auto Transport - Mar, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Typically, carrier assignment happens on or close to your ready ...
Absolutely terrible customer service. I have never been spoken to so rudely on multiple occasions by a service representative. My experience has been 100% negative. I would highly recommend putting yo [More]
RoadRunner Auto Transport - Nicole, we strive to provide excellent customer service and regret the experience you have had with us. Thank you for providing us with the opportunity to address this issue internally.
READ THEIR YELP REVIEWS FIRST - 1.5 stars out of ~700 reviews!!
I used Roadrunner to ship a vehicle from CO to FL. The third-party carrier was El Traveiso Auto Transport. The vehicle made it, howev [More]
RoadRunner Auto Transport - Trevor, our reviews online depict a small fraction of the thousands of happy customers we successfully assist daily. We sincerely apologize for the issues that occurred with your shipment. We have an...
My car was ok but the driver was 2 days late and had multiple unacceptable excuses which he gave 3+ hours after he said he would arrive. The agent did nothing and just said "he must be running late." [More]
RoadRunner Auto Transport - Kim, thank you for giving us the opportunity to address this issue. During transport, unforeseen circumstances may arise that can delay a shipment, for this reason our terms of service agreement stres...
I was displeased with my service. There was a lot of miscommunication and there was damage to my car that has yet to be addressed. I would not use this company again due to poor customer service.
RoadRunner Auto Transport - Gen, we sincerely apologize for the issues that occurred with your shipment. We have an extremely low damage rate and deeply regret the experience you have had. Please contact us at your earliest conv...
They will tell you what you want to hear just to get you to sign, then you will not get a carrier assigned. 4 weeks ago I booked and the pickup is scheduled for today, still no carrier assigned and b [More]
Horrible company/service; doesn't do job; doesn't respond to consumers; use someone else. They failed to deliver on their commitments and wouldn't respond to inquiries.
RoadRunner Auto Transport - John, we are sorry to hear that this did not run as smoothly as an anticipated and apologize for and inconveniences you may have experienced.
SCAM! We are going on day 3 of my car being MISSING!!! The scheduled delivery date was 4/30 and I never received a call from the carrier or Roadrunner- they just didn't show up and still have not. I h [More]
RoadRunner Auto Transport - Liz, we are sorry to hear that your transport has not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Unfortunately, carriers are subject to delays due simply...
When I search for shipping company to ship my cars from Illinois to California, they were quickly to responded my search. They were quickly charged my money and they even charged more money for shippi [More]
RoadRunner Auto Transport - Brenda, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. We would never hang up intentionally as it is our policy is t...
