Review Report Review
DO NOT USE THEM

Elka Yao Submitted this review about RoadRunner Auto Transport
Review made Live: 7/20/2021 5:11:00 PM
I cannot stress enough how you SHOULD NOT use this company. They quickly give you a quote and then they call you incessantly to see when you’ll ship your car. However, if your contact person does not give you their ext. (or even better an email address) you are stuck because they never answer the telephone promptly: you always have to wait on the line for the next available agent. Their website is a joke, you cannot do anything there, I made the mistake to use them and almost got scammed. I was trying to ship from PA to PR though the vehicle was not registered therefore not able to be driven. I had gotten a quote to drop off in Eddystone, PA and when I said I needed to realized that needed it towed asked for a revision. They connected me to Road Runner and they wanted $400+ to tow the car 35 miles to the port. I agreed reluctantly because no other tow truck would handle a tow across the NJ/PA state line. On the appointed day, I waited from 9:00 am to 6:00 pm for a tow truck to arrive. I called every hour and waited in line until they picked up the phone and said: “you are calling about they xxxx car and when I answered YES they would put me on hold again until the system hung up. I waited a 2nd day -- calling every hour and getting hung up on --until mid-afternoon when a guy called ‘Max’ called to schedule his tow truck to come pick up my car which was headed to Jacksonville. I said no way my car’s is just going from S.Jersey to the PA port. He said he would check with them & call back. He did not call back for over 1 hour since he was put on hold as well. Road Runner Transport tried to say that I had agreed to the terms to ship my car through Jacksonville. I said I had not and emailed the one rep who gave me an email number to say I was cancelling my booking unless my car went via PA. I cancelled their tow and found a tow to the port on my own for less $$. They are unprofessional and rude. CAVEAT EMPTOR: buyer beware!
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R434253
Quote or Order Cost:
$1700