I experienced significant problems getting Roadrunner (Eric Waldman) to respond to emails and phone calls to them went unanswered, despite calling them during normal business hours. Although Roadrunne [More]
I worked with Jocelyn Acevedo and Patrick Marino, and it was a complete disaster from start to finish. They charged me $715, promised me that RoadRunner was a professional auto transport carrier, and [More]
I received a quote but was unable to get in touch with anyone to answer my questions. I called 7 times over 4 days. After leaving two voicemails for my sales representative (over two days) and waiti [More]
Absolutely the most unreliable and irreputable company I have ever dealt with in my career of 45 years in business. To start with the hours on their website are not even close to being accurate. Poor [More]
DO NOT use this company. They are a broker who promise speed and quality but instead raise their cost price, refer out to other transport companies who cannot pick up or deliver within a decent time f [More]
Avoid at all costs. They make many promises but once you sign on with them they have poor communication and get openly irritated when you try to ask questions. They quoted me around $1,000 then raised [More]
They took my deposit and lied to me the entire time about how much they could get my car transported and even though I proved their lie to the manager they refused to refund my deposit. This is not a [More]
Horrible company to deal with. Cost ended up higher than quoted, no tracking on shipment, shipment was 2 days late, they damaged my fuel tank, and even though I purchased their insurance they refuse t [More]
I booked with Road Runner thinking that transactions would be smooth. I am suppose to get my car picked up tomorrow for a transport to another state. When you call Road Runner to ask questions about t [More]
They boasted about their professionalism, prompt service, and communication, but none of that happened. Missed pickup by two days, only to be told each day it was being handled. TERRIBLE customer serv [More]
Booked may 7,2024 transport vehicle from MD to IN on 5/26/2024 for $780. Payment went through 5/23/2026. Once they took my money I have not been able to reach anyone not even customer support after wa [More]
If I could give negative stars I would have given this company a - 10!!! First they give you a price online, you confirm everything, they actually take the money from your account & then call to tell [More]
I scheduled a car shipment a month ago. They are supposed to pickup my car today. Despite weeks of messages from Roadrunner saying that my scheduled shipment was proceeding as planned, when I called t [More]
SCAM. 0 stars. I filed a complaint with my bank and got all of my money back from RR Auto Transport. You can do this too if they scam you!
I paid extra for shipping insurance in case my car was dama [More]
Bait and Switch!! This company quoted me $495 online to have my vehicle transported. When I called to pay and confirmed the gentleman I was speaking with told hey I have an even better rate and char [More]
Thoughtfully organized SCAM! Expect to pay double the quoted rate, with NO communication with you or selected driver. The quoted amount is what the driver receive, then they will add 40-50% for their [More]
Last Thursday, April 25th I agreed to have Roadrunner Auto Transport pick up my 2021 Lincoln Nautilus from Cape Coral Florida & ship to Long Island NY. I'm giving the car to my son because I purchase [More]
This company is by far the worst. Customer service never picked up after I called about 10 times. I was on hold the entire time and hung up after waiting 20 minutes. They assured me that they would be [More]
Roadrunner is a con! They will quote you a reasonable price and then raise the rate once you agree to terms, went from 1235.00 to 1700.00 on me! I do not recommend!!!
I called what felt like every broker. I know understand how this industry works. I was trying to move my car from LA to Buffalo. I was priced $1350. I signed my contract. The guy William said he was m [More]
I booked with Road Runner 3 weeks ago and paid in advance. My Pick up date was last week. 5 days later, no transport and I can not get through to the company . My booking # is R671499. I can't even [More]
We are facing significant issues with a transportation company that has proven to be extremely challenging to work with. As a carrier, we have not received payment for a vehicle we transported for Roa [More]
Roadrunner communication is terrible. Three different employees apologized, said they would check on issue & call back. They never call back. Seems to be a friendly way to get you off the phone.
For [More]
Don't waste your time. They'll be super responsive until they get your money, then they ghost you. Contacted to arrange shipping for one vehicle from CA to WA. Booking completed on 12/14, with vehicle [More]
My recent encounter with Roadrunner Auto Transportation has been nothing short of a nightmare, resulting in unparalleled stress and dissatisfaction. The glaring issues I faced with their service inclu [More]
