DISHONEST COMPANY!!! They tried to charge me an extra $100 days before my vehicle was scheduled to be shipped. The supervisor was rude and told me that customer service could not promise me a price (e [More]
Call GODSPEED TRANSPORT if you want a good experience, free of indecision and anxiety. I booked with Road Runner, they took my credit card number, made promises, and I never heard from them again. [More]
RoadRunner Auto Transport scammed me to the fullest and then left me in the dark with no communication during this very important time in my life. This car needed to be shipped Importantly on a speci [More]
Do not use this company. You cannot trust their policies. Horrible customer service in multiple departments. I ended up using Sherpa and they were amazing.
I booked my car on June 17th from WA to WI through their online portal. Ever since then, the status has remained "Pending" and no assigned carrier. When trying to reach them through their Customer Su [More]
RoadRunner Auto Transport - Andy, thank you for taking the time to provide feedback. We are sorry that you had difficulty contacting customer service during peak call hours and regret that you chose to cancel with us before we w...
WORST co. ever! Ripped Me off for $270.00 when I cacelled because they could not find a mover as they PROMISED! DO NOT USE! DO NOT GIVE YOUD CREDIT CARD #!
RoadRunner Auto Transport - Paul, we are very sorry that you chose to cancel with us, and we could no longer assist you with your vehicle relocation. Cancellation fees are typically collected as compensation for the carrier's lo...
Booked 6/1/20 for pickup 6/18. Confirmed 6/17 but no one showed up, no ETA and no update on the status. 2 members of my family and myself called for an update or the status and could not get anyone on [More]
RoadRunner Auto Transport - Rasshiell, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times, and provide you with quicker status updates during your tran...
What an experience. When we booked it was great, good customer service yet the quote online is only a quote and they play with the numbers. They are just as bad as all of the others, they are a broke [More]
RoadRunner Auto Transport - We sincerely apologize for the issues that occurred with your shipment. Thank you for bringing your issue to our attention, we have asked a representative from our customer service team to reach out ...
This company is horrible. They lie, driver never show up on date. They take your money then driver doesn’t show, say we don’t have another . Don’t use
RoadRunner Auto Transport - Melanie, we are sorry to hear that things didn’t run as smoothly as anticipated and for any inconveniences this delay may have caused you.
I had a terrible experience. I spoke with Sean Brady to arrange the shipment of my elderly father's vehicle to me. Sean knew my father needed to have a time and date arranged and confirmed due to his [More]
Worst Experience EVER!! Booked & reserved 1 month in advance for a cross country transport of a BMW sedan. Made all airfare arrangements around our son’s move. Day of transport pick up comes and no o [More]
Whatever you do, "DO NOT" hire RoadRunner Auto Transportation. Once you hire this unscrupous company it is nearly impossible to get in contact with them. I made numerous attempts to contact them. A [More]
RoadRunner Auto Transport - We are not affiliated with Route Runners in any way it seems that you have mistaken us for another company.
worst Expierience we ever had! Horrible Stressful Expierience. The Anxiety it caused us was off the charts! The First Carrier that road runner hired had too many violations to come into Downtown New [More]
RoadRunner Auto Transport - We sincerely apologize for the issues that occurred with your shipment. We have since discontinued services with the transporter that assisted you and have rated him negatively. We work with a network...
Stole $135 from us - "cancellation fee." Had scheduled transport of car. Carrier had not yet been assigned, & cancellation was made more than 30 days out. Had to sell said car due to COVID -19. No [More]
Highest quote by far. rudest customer service ( johnathan Garcia ) Highest quote by far. rudest customer service ( johnathan Garcia ) Highest quote by far. rudest customer service ( johnathan Garcia [More]
RoadRunner Auto Transport - Thank you for bringing this issue to our attention. We are aware that our rates may be slightly higher than others because we offer all inclusive rates which includes transport insurance. The service ...
I booked an auto transport with this Broker. After booking I started seeing their horrible review everywhere and decided to cancel. I cancelled my booking within 4 hours.
Because they did not find a [More]
I was quoted under $1,000 originally and then it went upto $1,025. I paid the deposit. Yes the car was picked up on the day I needed. They told me they only use the best transportation companies to s [More]
RoadRunner Auto Transport - Brad, we’re sorry to hear about your experience with us here at RoadRunner Auto Transport. We are completely translucent that we rely on a network of carriers and our service ensure that all carrier w...
After getting a quote and spending 10 or 15 minutes with Nick with Roadrunner and giving him my credit card he sent me the contract that was $100 higher than the quote. I called him back expecting th [More]
RoadRunner Auto Transport - Ken, thank you for giving us the opportunity to address this issue. Every carrier does have their own pricing as they are owner-operators and the cost was higher than expected. Our team will always in...
I received an online quote today for a classic car transport from Oregon to Washington state. I was quoted at a total cost of $395.00. Within two minutes of getting a quote, I recieved a call from Kyl [More]
RoadRunner Auto Transport - Scott, all feedback is important to us and we appreciate the time you took to share your experience with us. When booking a shipment, some main contributing factors to calculate cost are timing, locat...
I used this company to transport a car from Oklahoma to Florida. They cancelled the original pick up and delivery date & upcharged me $80 more to get it delivered. I had to call to find out why it wa [More]
RoadRunner Auto Transport - Jamal, we apologize for the inconvenience, the first carrier that was assigned for your move had a last minute reroute and could no longer accommodate your vehicle. Our team worked quickly to get anot...
The driver was supposed to pick car up on Saturday. I called Monday to speak to supervisor and never received a call. After no response, I finally called that evening to cancel for a refund and I rece [More]
RoadRunner Auto Transport - Kris, we apologize for any inconveniences this delay may have caused you. Unfortunately, during transport, we are susceptible to delays due to circumstances that are out of our control. For this reaso...
Mixed review. The pluses- Driver did great about picking up the car and delivering the car timely. The driver was in contact with me regularly to make sure we met when he arrived. Car delivered early, [More]
RoadRunner Auto Transport - Darin, thank you for taking the time to share your experience. Unfortunately, your delivery location is off route and not frequented by our carrier network. The carrier that we located requested addit...
I want everybody to think twice before using this company. There whole system is perverted. I called and they took my order and led me to believe my car would be delivered on time. Part of there syste [More]
RoadRunner Auto Transport - Louis, we apologize for the inconvenience, the first carrier that was assigned for your move had a last minute reroute and could no longer accommodate your vehicle. Unfortunately during transport, we ...
This company is ripping me off. After raising their original $695 rate to $825 for a non-operational car we agreed on $795. When I went to book the pick up they tried raising the charge to $920. When [More]
RoadRunner Auto Transport - Robert, we are sorry to hear that you are having issues with us here at RoadRunner Auto Transport. Yelp has a negative reputation as customers tend to complain there more frequently. We have many high...
Beware of this company!!! Awful experience. Complete liars. This is not door to door service. The driver was rude and threatening. The work is all farmed out to independent carriers. They may or may n [More]
