No communication on the pick up came a day late to pick up-had to keep calling with no response as to when they would pick it up-stayed at my office until 7 pm no one called or show up finally called [More]
Was not treated very well when it came to booking RoadRunner for their services. I was quoted one price and had to continually follow up in order to get any kind of ETA on the pick up.
I booked for t [More]
RoadRunner Auto Transport - Thomas, We’re sorry to hear about your experience with us here at RoadRunner Auto Transport. The carrier that we located requested additional fees as they had priced the available spot on their traile...
I booked with RoadRunner to ship my car because they were on top of their quote and getting on top of contacting me. After reading all the terrible reviews, I decided to cancel and go with Transport C [More]
RoadRunner Auto Transport - We are disappointed to read that you chose to cancel with us based solely on reviews you have read online, when we have thousands of satisfied customers leave positive reviews across multiple review p...
When we initially called and arranged for a quote for transport it was easy to speak with someone and they called constantly to secure the booking. We received the quote, paid for the transport servic [More]
Roadrunner service was terrible. Pickup was scheduled for 4/10 and despite leaving multiple messages on 4/10 seeking information on when pickup would occur, nobody ever returned my call and the car wa [More]
they failed to return fifty attempts to contact them about the incorrect dates, and then kept me on hold to hurry up and charge my credit card, when they realized that the dates would not work. they c [More]
RoadRunner Auto Transport - Eric we apologize for any inconveniences and for the difficulty you experienced contacting us. Typically, payment is accepted when a carrier for your transport is secured, however we understand that t...
Worst customer service I’ve ever dealt with. No one ever called me back or responded to my emails. My vehicle was 8 days late and no one notified me until I called 3 days after it was suppose to arriv [More]
RoadRunner Auto Transport - Thank you for bringing this issue to our attention. We apologize for any inconveniences this may have caused and would like assist you. A representative from our customer service department will be fo...
This is an unethical and irresponsible company to deal with. I was given a confirmed pickup date of 1/5 while booking and they never turned up or informed me that they are unable to come. When I calle [More]
RoadRunner Auto Transport - Amrutha, we apologize for the delay in carrier assignment, and difficulty contacting us during our normal business hours. Sometimes delays in carrier assignment occur due to unforeseen circumstances a...
Absolute scam of a “Company”...stay away!! The worst customer experience: no return phone calls, no contact, no updates on status or pricing. On the rare occasion I did speak with an employee, they [More]
RoadRunner Auto Transport - Fred, We're sorry for any inconvenience you have experienced. Typically we will call to update you only when we are provided with new information pertaining to your shipment, while it may be tempting ...
We contracted with Road Runner to deliver a car from San Francisco to Chicago. Although we contracted for door to door service. The driver refused to pick up the vehicle, stating he could not get h [More]
Horrible, would never recommend unless you don’t care where your car is and when it shows up at destination... plus paying an override the day before to make sure the ‘dates you wanted’ were avail.
Th [More]
RoadRunner Auto Transport - Jennifer, we apologize for the delays in your vehicles transportation, we advise our customer that all dates are tentative and subject to change according to the terms of service agreement. Delays can...
I canceled services with Roadrunner transport by email and by phone, but after numerous calls and false assurances, they will not release the dispatch order that they have put in. Because of that, th [More]
RoadRunner Auto Transport - Ronald, Thank you for bringing this issue to our attention, we have notified our dispatch department of this. We sincerely apologize and would like to make things right, a representative will be follo...
We never used their service and for one reason, "Communication or lack there of". We called the company talked with an agent who was nothing but positive about shipping my car from Pittsburgh to Ari [More]
Multiple promises that were not kept along with horrible communication made this one of the worst consumer experiences I have ever had. They also treat their sub-contract drivers in the same manner. [More]
Hard to reach this company. My car arrived with dead battery and someone filed a fraudulent claim and I have not heard from the company despite many attempts to reach them.
Had a terrible experience dealing with Road runner. I'm active duty military and needed to ship my vehicle. Booked with them months in advance to make sure I had everything set for my move. Tried to [More]
If negative ratings were an option I would have chosen that. This business is unprofessional and they are also secretive and withholding. I had booked to have my car shipped from Philadelphia to San D [More]
boy did I get taken, poor customer service, pickup did not happen as contract, took out Xtra insurance for open truck driver had covered trailer. do not use these folks unless u want headaches
RoadRunner Auto Transport - We're so sorry to hear that you were not satisfied with out service. All feedback is valuable, thank you for bringing these issues to our attention.
We hired this company to pick up our car in San Diego and drop it off in Arizona. When they pulled up in front of the house my husband and I watched as the driver almost drove our Tesla off the side [More]
They were in contact with me to get me to sign, then it is impossible to contact them after that. They did not show up on time, and I've told them 100 times which was my last day in the city. They rea [More]
RoadRunner Auto Transport - We’re so sorry to hear about your recent experience with us. Unfortunately we were unable to locate a carrier for your desired pick up date. We sincerely apologize and regret the experience you've had...
Sales rep was in CONSTANT contact with me to set up the delivery, but after that, completely disappeared when I needed to adjust then cancel it. I have sent 7 e-mails since 3 Jul 2018, 5 voicemails t [More]
RoadRunner Auto Transport - We sincerely apologize for the inconvenience and regret the experience you've had. Thank you for giving us the opportunity to address these issues. A representative from our customer service team will...
Never returned call nor pick up my vehicle in the time in the five day time frame. They were great with quoting me. It considered unprofessional when you don’t respond.
RoadRunner Auto Transport - We’re sorry to hear about your experience with us. We are currently experiencing a high volume of calls and apologize if you had difficulties reaching us. We value your feedback and the chance we get ...
I called them over 10 times. There was no response to any of my messages and they never picked up phone. They failed to pick my car up completely or notify me that there was a delay. The only called m [More]
RoadRunner Auto Transport - Thank you for bringing these issues to our attention and giving us the opportunity to address them. Your feedback is valuable to us and we will use it to improve our services for future customers.
My car was placed on the board BEFORE details were finalized (was not sure of destination between 2 possible cities based on how pickup date and/or projected transit time would fit with our move acros [More]
RoadRunner Auto Transport - We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us ...
WORST. EXPERIENCE. EVER. After speaking with a VERY RUDE customer service representative, Jordan Ridge, I called again to speak with the supervisor. Well, Apple doesn’t fall too far from the tree beca [More]
RoadRunner Auto Transport - Alison, We're sorry to hear about your experience with us.Thank you for bringing these issues to our attention. Management will be reviewing your booking to address this with the representatives that ...
