My son is serving in the Military and be transferred across country. They called Road Runner a full month in advance and was told no problem, date was set and there credit card info taken.
As the date [More]
RoadRunner Auto Transport - We sincerely apologize for the issues that occurred and deeply regret your recent experience with us here at Road Runner Auto transport. Unfortunately we are susceptible to pickup/delivery delays duri...
This company is the worst I have ever used in the past 15 years of frequent moves and auto shipping cross country. As soon as I requested a quote from this company my vehicle was listed on the board a [More]
RoadRunner Auto Transport - We're sorry to read that you had issues with other carriers, your information was removed once you cancelled your booking with us on 6/13. We no longer have your information available to us nor is it ...
I was doing a search of companies to ship my brand new Mercedes C Class sedan cross country. I spoke to Phil who told me they are the top auto carrier in the nation and would promise me a pickup date [More]
RoadRunner Auto Transport - We take great pride in providing excellent customer service, we're sorry to read that you did not ship your vehicle with us or gave us the opportunity to assist you.
I wish I had enough room to share my whole story ! This carrier is the absolute worst company we have ever worked with ! And ended up canceling them. They do not return your calls after booking. they [More]
RoadRunner Auto Transport - Hi Judi, We sincerely apologize for your recent experience with us here at Road Runner Auto Transport. We're sorry to hear that you were having difficulties reaching us, we are experiencing a high vol...
Just like all the other 1 star reviews, the customer service in my experience was nonexistent with RoadRunner. They called me and emailed me multiple times to get my business, but they would never ca [More]
RoadRunner Auto Transport - We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us ...
I received a quote a week before we wanted the vehicle shipped. I was told it would ship a day before or after the requested pick up date and that I would find out a couple days before what the pickup [More]
RoadRunner Auto Transport - We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us ...
This company is also known as Caribbean Car Transport, Puerto Rico Car Transport, and probably other names and have various numbers that lead to the same call center 904-322-7644, (954) 448-7447; 888- [More]
RoadRunner Auto Transport - Erick, We sincerely apologize for the inconveniences this delay has caused you. We appreciate your bringing this to our attention so that we have the opportunity to address and resolve your issues. A ...
set up car pick-up month in advance assured me no problem called 3 days before pu than called the next day and the next day still no call back got down to Florida called again no response this company [More]
RoadRunner Auto Transport - Thomas, We are so sorry to read of your experience with us. We strive to provide excellent service and regret the experience you've had. Thank you for bringing these issues to our attention so that we...
Update on the previous view I posted at the beginning of the week.
The response was put on Google from the OWNER that I would receive a call. I never received a call from the “OWNER” as stated in [More]
RoadRunner Auto Transport - We sincerely apologize for the inconveniences you have experienced. Management has reviewed your order, closed your complaint and resolved the issues at hand. Thank you again for bringing these issues...
Update on the previous view I posted at the beginning of the week. 6/1/18
The response was put on Google from the OWNER that I would receive a call. I never received a call from the “OWNER” as stat [More]
RoadRunner Auto Transport - We sincerely apologize for the inconveniences you have experienced and for the damage that occurred during transport. Management will be reaching out you immediately to further assist you with your cl...
NEVER ANSWER!!! DO NOT USE THIS COMPANY! So I originally booked with them in March for a June shipment and he called me almost immediately after booking was completed I have tried to call them over an [More]
RoadRunner Auto Transport - We are currently experiencing a high volume of calls and apologize that you were unable to reach us. We understand the inconvenience of long hold times and suggest our customers reach us via email for...
all the other 0 and 1 star reviews are 100% correct. Do not use this company, they will not transport your car.
My window for pick up came and went and there was not a single contact from them. It [More]
RoadRunner Auto Transport - Michael, Thank you for bringing this to our attention.We are currently experiencing a high volume of calls and apologize for the issues you had reaching us. Your feedback is valuable to us and we will...
Never use this company. Customer service is terrible! Booked a move several weeks ago and on the scheduled pick up date a no show. Calls not returned.
RoadRunner Auto Transport - Edmund, We're sorry to hear about your experience with us. We value your feedback and will use it to improve our service for future customers.
I booked my car transport TWO MONTHS in advance. The day before the pick up the transport company tells me they need me to receive my car sooner than scheduled. I said I could receive it two days ea [More]
RoadRunner Auto Transport - Randi, We apologize for the issues that occurred with your booking. Unfortunately we had difficulties locating a carrier for your specific route. When this occurs our carrier search continues until we...
3rd Party Logistics services don't own trucks. Those that do, only cover minuscule fraction of routes (they can't have trucks in every location throughout the US at the time you need it).
How 3PL' [More]
RoadRunner Auto Transport - Hi Travis, We strive to provide full transparency regarding the services our company offers. We stress that our customers book their shipments in advance so we can do our best to locate a carrier to m...
My car was picked up late and delivered way late. Whenever I wanted an update, no one seemed able to give me one. It was like my car had disappeared. Should have just pushed my car and it would have a [More]
RoadRunner Auto Transport - We sincerely apologize for the inconveniences you have experienced. We pride ourselves on excellent service and regret the experience you've had.Thank you for your feedback it will help us make improv...
DO NOT USE THIS COMPANY!!!
ELIZABETH SHOULD BE FIRED!!!
She is customer service...what a joke !!!
I CALLED MANY MANY TIMES TO HER AND NEVER GOT A RETURNED CALL. THEY LOST MY CAR AND WOULDNT EVEN [More]
RoadRunner Auto Transport - We sincerely apologize for the inconveniences you have experienced. Management will be reviewing your order to see if we can assist your further with your claim. We appreciate your feedback as it will...
Did not pick up when promised- did not do any work to find drivers. Liars! Said they would pick up on certain date- had done nothing to implement pick up for over 2 weeks- had to call another comp [More]
RoadRunner Auto Transport - We sincerely apologize for the inconveniences you experienced. We're sorry to hear that things didn't run as smoothly as they should have.We sent you over a private message to further discuss any issu...
Original Post: Shipped my truck from VA to FL. Service before and during was fine, because I was flexible. However, the contractor that delivered my truck did about $1000+ worth of damage to the roof. [More]
