Company Response Review Report Review
Only Answer When you book

Derek Submitted this review about RoadRunner Auto Transport
Review made Live: 6/1/2018 5:03:00 PM
NEVER ANSWER!!! DO NOT USE THIS COMPANY! So I originally booked with them in March for a June shipment and he called me almost immediately after booking was completed I have tried to call them over and over again with no answer from anyone left voicemails and called the "so called booking agent" with no response. Luckily the shipment hasn't been assigned to a carrier so I sent an email to cancel my order and attached a screen shot of the transport tracker showing no carrier was assigned so I had to start a new booking to get them to answer the phone. Then the guy who answered the phone told me my booking agent got fired thats why they weren't answering the phone. This company is a scam
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New Mexico
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R217921
Quote or Order Cost:
$972

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/4/2018 8:32:00 PM
We are currently experiencing a high volume of calls and apologize that you were unable to reach us. We understand the inconvenience of long hold times and suggest our customers reach us via email for immediate assistance. We regret the experience you've had and apologize that we could not further assist you with your transport.