Terrible Experience

Kris Submitted this review about RoadRunner Auto Transport
Review made Live: 1/11/2020 12:56:00 AM
The driver was supposed to pick car up on Saturday. I called Monday to speak to supervisor and never received a call. After no response, I finally called that evening to cancel for a refund and I received a call back 2 minutes later from supervisor saying car could be picked up in a hour my delivery was supposed to be Friday... needless to say it is Saturday and I still don’t have my car. I will never use this place again and they were overpriced. This job cost $895 I received a quote of $600.00 from Auto Transport...

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 1/13/2020 7:19:00 PM
Kris, we apologize for any inconveniences this delay may have caused you. Unfortunately, during transport, we are susceptible to delays due to circumstances that are out of our control. For this reason, we express that all dates associated with transport are estimated. Any time we obtain the opportunity to get your car moved based on your needs, we present it, and it is up to the customer if they want to move forward. Every carrier does have their own pricing as they are owner-operators and the cost was higher than expected. Thank you for your patience during this time and for providing us the opportunity to address any unresolved issues.