Company Response Review Report Review
Horrible Customer Service

Cheryl P Submitted this review about RoadRunner Auto Transport
Review made Live: 6/11/2019 12:58:00 AM
I needed to move a vehicle from TN to FL and began to go online to get quotes. The first quote I received was from RoadRunner Auto Transport (RRAT). The amount quoted was $665 (the HIGHEST out of ALL quotes I received). Prior to making a final decision I began to receive multiple emails and phone calls from various auto transport companies. Once I began to receive other quotes and do my due diligence and research on these companies I soon learned that RRAT was by far the most expensive. On Monday, June 10, 2019, at 4:44 p.m. (EST) I received a phone call from RoadRunner Auto Transport. The Salk came from 832-648-2296. The man on the phone asked me if I planned to use their service and I told him I’d received a few other quotes that were at least $200 cheaper. He then tells me that I needed to do my homework on these companies. I told him I had done that. He then says, ‘well it’s obvious you have never transported a car before!” I then told him I’d shipped a car from TX to TN and had no problems at all. He the. Said “well if that company was so good why don’t you call them!’ And HUNG UP IN MY FACE! His response was unprofessional, rude, arrogant and MEAN! I was SHOCKED! I could not believe that he hung up and had been so rude! I believe I dodged a bullet on this! Thank GOD I didn’t choose to use this company! STEER CLEAR OF THESE PEOPLE!! BAD NEWS! RUN! DO NOT WALK! Find any other company to do business with!
Shipment Details
Origin State:
Tennessee
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
NA
Quote or Order Cost:
$665

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/18/2019 9:29:00 PM
We’re so sorry to read of your experience with us and sincerely apologize. We would never hang up intentionally as it is our policy is to provide excellent customer service. Our sales team is advised to inform customers who are seasoned as well as new to shipping about our no hidden cost pricing that may appear higher than other companies original quotes. We deeply regret that you chose to cancel with us and we could no longer help you to ship your vehicle. Thank you for providing us with the opportunity to address your comments.