Review Report Review
NO LIVE UPDATE CAPABILITIES. 24/7 TRACKING IS NON EXISTENT

Darrell Bryant Submitted this review about RoadRunner Auto Transport
Review made Live: 7/11/2019 5:35:00 PM
I am all for ensuring compliance to T and C. However, this company uses the T and C solely to mitigate poor service, and miss representation of capabilities. The drivers WILL NOT deliver to your residence. You will have to find an acceptable location so that the inexperienced drivers can unload your vehicle. The time frame they will give you is 2 hours. ON each occasion that was a gross inaccuracy. I personally lost ~ 18 hours of work due to the fact that I was given a time frame that either did not work because the transport was broken or the driver was unable to properly meet DOT regulations. Transport Tracker never changed from Carrier Assignment. I.e. Current Status: Awaiting confirmation that your shipment has been picked up). At the time I am writing this the status has not changed, but the car was finally delivered. Scheduled for Wednesday 6/26 by Z & $ transport. Z & $ could not deliver to my residence. Insisted I go to Walmart 21 miles away. Finally we settled on a parking lot at a bowling alley, but the driver could not off load the vehicle because of an inoperable motor on the transport. After ~ 3 hours standing in a parking lot with ZERO support from Road Runner and Z & S the car was to be taken back to Philadelphia. Road Runner stated that delivery would be made Thursday or Friday. The car was finally dropped to me Friday at ~ midnight 6/28.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R287265
Quote or Order Cost:
$1040