Company Response Review Report Review
DO NOT USE...JUST A CALL CENTER...NOT A LOGISTICS COMPANY

Darrell Bryant Submitted this review about RoadRunner Auto Transport
Review made Live: 7/1/2019 7:55:00 AM
I would give ZERO STARS to this company. I have purchased cars and shipped cars often, and I never experienced such HORRENDOUS CUSTOMER SERVICE. The website states 24/7 Online Vehicle Tracking. This service does not exist!! The customer service Alexis and Alexandra (Alexandra Sanchez, alexandra.sanchez@v2logistics.com) were rude and argumentative when I requested updates on the cars' location (because the status of my Transport Tracker never changed from Carrier Assignment. I.e. Current Status: Awaiting confirmation that your shipment has been picked up). At the time I am writing this the status has not changed, but the car was finally delivered. Scheduled for Wednesday 6/26 by Z & S transport. Z & S could not deliver to my residence. Insisted I go to Walmart 21 miles away. Finally we settled on a parking log at a bowling alley, but the driver could not off load the vehicle because of an inoperable motor on the transport. https://youtu.be/KzBgn71_Tk4 After ~ 3 hours standing in a parking lot with ZERO support from Road Runner and Z & S the car was to be taken back to Philadelphia. Road Runner stated that delivery would be made Thursday or Friday. The car was finally dropped to me Friday at ~ midnight 6/28. I have worked in Logistics and Global Customer Service for a long time, and I can say with 100% certainty that this was twice the cost of previous shipments and less than 1% of the quality. RUN FROM ROADRUNNER!! USE American Car Transporters. Lower cost and higher quality.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R287265
Quote or Order Cost:
$1040

Car Condition
  • Vehicle was dirty
Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 7/1/2019 9:39:00 PM
Darrell , we sincerely apologize for any inconveniences you have experienced. Unfortunately due to weight restrictions in your neighborhood the carrier was legally unable to deliver at your residence. We are susceptible to issues like these and for this reason express that all dates associated with transport are estimated. Thank you for your feedback it will be used to better our services for future customers.