Completely unethical service business. Quoted $1,100 for a transport, I ordered and confirmed payment with card for $1,100 (order number 866561) . After 8 days I receieved zero communication and final [More]
Montway Auto Transport - Hello Daniel, thank you for sharing your feedback. We're sorry that your experience did not match your expectations. A manager has reached out to you and discussed the specific issues that we encounte...
Stay away~!!!
Drive stole my license Plate . Karine R told me driver checked my car before shipping and there was no license plate BUT
Thank god~!!! i took a photo, when they are loading my car to [More]
Montway Auto Transport - Hello Chul, we apologize for the inconvenience. We expect that all customers properly document and take photos of their vehicles at pick up and delivery. This is a great way to add an extra level of s...
Paid to have a vehicle i purchased out of state transported enclosed and they ended up transporting the vehicle open. The vehicle was received filthy not to mention that it took an excessive amount of [More]
Montway Auto Transport - Hello Matthew, thank you for speaking with us in regard to the reported issue. We are happy we could come to an acceptable resolution. Please feel free to reach out to feedback@montway.com with any fu...
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6/5/2020
Contacted this company to ship a Ferrari. They replied a few days later saying it was going to be $100 more but assured me they wou [More]
Montway Auto Transport - Hello, we apologize for the inconvenience. Our team has emailed you with all the instructions and requirements to proceed with your issue. Please email us at claims@montway.com with any questions you ...
This company doesn't even deserve a one star. That said BEWARE OF THIS COMPANY. They are the most incompetent company I have ever dealt with. I made the mistake of hiring them and it caused nothing [More]
Montway Auto Transport - Hell, thank you for sharing your feedback. We're sorry your experience did not match your expectations. We're always striving to improve our services. Please feel free to reach out to feedback@montway...
This was my first experience with a car transport company. And because I live in a very small town I was apprehensive of the delivery service. However, my car was picked up in Florida & delivered to [More]
Montway Auto Transport - Thank you for giving us the opportunity. If we can help with anything else, just let us know.
PREFACE: I will be contacting BBB about this specific company. This company is absolute TRASH. They do not employ the truck drivers. It's based on who is in the area. I happen to live on Cape Cod whic [More]
Montway Auto Transport - Dear Michaela, thank you for your review. We're sorry your experience didn't match your expectations. We appreciate you bringing this issue to our attention. Please feel free to reach out at feedback@...
Simple review, was quoted low on an unpopular route, was jerked along saying that they were "trying their best" for more than a week until my options were to upgrade my service (double the price) or g [More]
Montway Auto Transport - Hello Chris, as informed at the time of booking, we estimate one to several business days for pickup from your first available shipping date (5/7). We advised that due to your locations, it could be a...
Terrible company. No communication. No one calls you back. I had to use "chat" to get in touch with anyone. Every time the person I "chatted" with said a company representative would contact me sh [More]
Montway Auto Transport - Hello Ken, we thank you for taking the time to leave a review. A Manager has reached out to understand the situation better. We pride ourselves on communication and we're sorry to hear that there was ...
Montway provided possibly the worst customer service experience I've ever had. I scheduled my Auto transport from FL to AZ with them. They subcontracted my order to a cargo truck company that was co [More]
Montway Auto Transport - Taylor, it is important to remember that all transport dates are estimated. A motor carrier is assigned usually within 4 to 5 business days of the vehicle's first available date for pickup. All of thi...
After hearing so many positive things I booked with Montway Auto Transport. The day of my pickup I called to confirm everything to find out that they canceled my order without telling me, and when I a [More]
Montway Auto Transport - Hi Tony, we understand your concern and apologize for any inconvenience. Unfortunately, the manner in which the reviewer placed their orders triggered internal security flags and we, therefore, chose ...
I had such a good experience in using Montway Transportation.I have never done this before & was a little leary. I had to leave my car in the driveway in Florida - key with a neighbor - I had to leav [More]
Montway Auto Transport - Thank you for the recommendation. We know not everyone ships every day, so we do our best to make it easy.
I contact Montway and was given a price. Trying too set a date was vey difficult and could not get a commitment on pick up. On the last day I am offered a new price of $150 more . Seems like price [More]
Montway Auto Transport - Hello. The industry dictates pricing, our job is to present those options to our customers. Because the goal is to get a carrier assigned to transport the vehicle, we offer every transport option to t...
This company is horrible. They sent a driver that did not speak English and, could not drive a stick shift! Yes! That is right! A professional truck driver that could not operate a stick shift car! [More]
Montway Auto Transport - Hello Bob, we apologize for the inconvenience
Our terms and conditions state that the customer understands and accepts that they must ensure the accuracy of the shipment. It is imperative that the ...
would not recommend, My car was near mint condition and when I received it, it had a HUGE scratch down the side. its been 1 week and still no contact.
Montway Auto Transport - Hello Derrick, we apologize for the inconvenience. Our claims team has sent you an initial email with all the instructions and requirements to proceed with your claim. They are waiting for you to resp...
Montway Auto transport used my credit card without authorization. They sent me a reference number and said to call to verify my shipment, I did as prompted. On the phone with dispatch he told me he di [More]
Montway Auto Transport - Hello Tamas, we do apologize for the inconvenience and confusion. As stated on our website and booking confirmation that you received, when the customer books their order and provides their credit car...
Company told me that they would deliver my vehicle on Sunday between 1-5pm. After 5:00 pm I called the driver then he told me between 6-9pm, continued to wait until 10pm and texted him to drop the veh [More]
Montway Auto Transport - Hello Wiehan, Thank you for taking the time to provide your feedback and review. As you are aware from booking, Montway cannot and does not guarantee delivery dates and times. Delays may occur prior t...
The vehicle has not even been picked up yet because they "have not found a carrier that will accept the cash terms" - terms that I selected to get the discounted rate. This is a bait and switch, and [More]
Montway Auto Transport - Hello Robert, We apologize for the confusion and inconvenience. Our team presented a carrier option to you that is only accepting cashier's check or money order at this time (other valid cash price me...
My car was transported from Las Vegas to NY along the way my car received 2 toll violations on the Nj turnpike for the amount of $104.50!! My car was the last car on the 18 wheeler and you can planely [More]
Montway Auto Transport - Hello James, we apologize for the inconvenience. We are happy we could provide assistance in resolving this matter. If there is anything else we can help with, please let us know.
I am never one to file complaints, and I understand Montway contracts with other companies/can only provide estimates - but my customer experience has been absolutely awful. I first worked with your t [More]
Montway Auto Transport - Hello Joe, we apologize for the inconvenience with your order. Please know that as informed at booking, Montway provides estimated dates for the transit time based on thousands of shipments similar to...
Did not pickup when said, 2 days late, did not arrive when said. Never should of taken car if going to east coast when we were on west coast. Communication was bad w/ co. Had to buy clothes and w/0 [More]
Montway Auto Transport - Hello, we're sorry to hear you did not have a good experience. We'd like to help. Please email us at feedback@montway.com with your order number. Thank you.
Set up was fast, easy, and polite. As soon as I pre-paid, it all went in the gutter. Zero communication, drivers and dispatchers impossible to contact. First truck had to be replaced (no communicat [More]
Montway Auto Transport - Hello Eric, thank you for taking the time to leave your feedback. This issue is not taken lightly. As we expect that all carriers demonstrate professionalism and communication at all times. Our carrie...
It's been over 2 months since I shipped my car and I'm getting 5 emails a day from some Denise working there asking if I want to ship my car. I unsubcribed, I've called them to complain. What did they [More]
Montway Auto Transport - Hello Blaz, we're sorry to hear of the inconvenience. We ensure that all marketing material sent from our company includes opt-out procedures. We're unable to confirm the situation that you have descr...
I got a quote from Montway to transport my car, accepted it, and paid them their deposit. They confirmed in writing. It's been almost two weeks and still no shipment. Now they say that they have a c [More]
Montway Auto Transport - The industry dictates pricing, our job is to present those options to our customers. Because the goal is to get a carrier assigned to transport the vehicle, we offer every transport option to the cus...
I was extremely upset about the pickup driver who came with one lady in his truck, he rushed me so much that I couldn’t take much picture of my car, he wanted me to sign the document without any delay [More]
Montway Auto Transport - Hello Tiwari, we apologize for the inconvenience.
Within our terms and conditions and throughout the booking process, Montway transparently communicates with our customers our policies. We provide ...
