Trying to change terms and charge more money?

Robert Traylor Submitted this review about Montway Auto Transport
Review made Live: 3/13/2020 3:48:00 PM
The vehicle has not even been picked up yet because they "have not found a carrier that will accept the cash terms" - terms that I selected to get the discounted rate. This is a bait and switch, and they are claiming that they can't find a carrier to take cash - their own terms. If I pay by credit card, then they will look for a carrier, but I won't get the discounted rate.Very dishonest.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 3/16/2020 1:46:00 PM
Hello Robert, We apologize for the confusion and inconvenience. Our team presented a carrier option to you that is only accepting cashier's check or money order at this time (other valid cash price methods). It is always the customer's choice if they want to proceed with an option or not. If they decline we'll continue to work on the order. The customer asked us about switching to credit card payment. We explained that there would be an additional charge, as credit card payments are our regular price methods and are outside our discounted cash price method that was selected upon booking. We're sorry to see that you canceled your order with us. We'd like to help and ask that you email us at feedback@montway.com.