My car was never scheduled for pick up and when I tried to cancel it, they said it was canceled but wouldn’t take it off the board. Very questionable tactics.
Montway Auto Transport - Hello Susan, we're sorry to hear of the inconvenience. We can confirm that when your order was canceled, it was removed from all communication methods we use to locate carriers.
We'd love to discus...
Very disappointing. Told delivery on Monday then Tuesday am, then Tuesday mid-day, then Tuesday 6-7 pm, then Tuesday 10:30-11:00 pm and they finally arrived at 12:45 am Wednesday morning - I ended up [More]
Montway Auto Transport - Hello Roland, we're sorry to hear of the inconvenience. Montway strives to work with the most professional carriers out there. We advise all customers at booking that all dates and times are estimated...
Review by florida classic car storageon 11/10/2020 11:04 PM
about Montway Auto Transport
I contracted my way to ship two cars on enclosed carriers, both cars were picked up in pristine condition from a climate-controlled facility. When the cars were delivered 4 days later they were disgus [More]
Montway Auto Transport - Hello, we're sorry to hear of the inconvenience with your claim. Our team has shared with you potential solutions in proceeding with your claim. We would be happy to assist in finding a resolution. Cu...
Attempted to schedule a transport with Montway. They called me after several days to tell me they couldn't provide the closed transport I requested. I looked elsewhere and found a carrier. Days later [More]
Montway Auto Transport - Hello Tom, we're sorry to hear about the inconvenience. When a customer books an order with Montway, they authorize Montway to assign a carrier to transport their vehicle. Montway provides all communi...
We would definitely use Montway Auto Transport again and recommend them to our friends and family. They took the stress out of shipping our vehicle. Wonderful customer service and our driver Kyle was [More]
Montway Auto Transport - Happy to provide a stress-free experience. We'll be sure to let Kyle know they did an excellent job!
We would definitely use Montway Auto Transport again and recommend them to our friends and family. They took the stress out of shipping our vehicle. Wonderful customer service and our driver Kyle was [More]
Montway Auto Transport - Wonderful customer! Thanks for the review, James. Glad we could deliver a stress-free shipping experience.
Never use this company. I cancelled a reservation with another transport company because Montway promised me a guaranteed delivery date. They charged me a 50% premium for the guaranteed delivery and [More]
Over a week went by and I wondered what was going on/ turns out they canceled my shipment without ever telling me. Bunch of absolute morons. I should have known as soon as I heard the thick accent on [More]
Montway Auto Transport - Hey Steve, are you sure you have the right auto transport company? Our associates aren't able to confirm that we had an order with you. Please email us at feedback@montway.com with your order informat...
Do not use Montway Auto Transport! They gave me a quote of $1,119 which I accepted and gave them my credit card. When they call to say they could ship my truck, suddenly the price was $1,399, a 25% [More]
Montway Auto Transport - Hello Jim, we're unable to match your information to an order.
The industry dictates pricing, our job as a broker is to present all options to the customer. Because the goal is to get a carrier ass...
The first match we got was an additional $200 on top of what we were quoted for a closed (we requested open) trailer on the first date of our window (the customer service rep told me it would most lik [More]
Montway Auto Transport - Hello Angela, we're sorry to hear about the inconvenience. Auto transport is a niche industry and carrier availability is much lower than that of similar industries such as retail goods delivery. We a...
This isn't my first time shipping with them and they tried it last time too. They offered a rate to pick up a vehicle, now remind you I shipped the exact same truck at the beginning of the year for th [More]
Montway Auto Transport - Hello Matt, we're happy to hear that you were able to move your vehicle. Unfortunately, we're unable to confirm based on this review that the reviewer had an order with Montway.
The industry dictat...
DO NOT USE THIS SERVICE. I transported my vehicle from California to Florida and they delivered my vehicle to me in horrible condition, extremely filthy and with water damage. The transporter drove my [More]
Montway Auto Transport - Hello Maddy,
While we appreciate constructive criticism meant to assist us with improving our services, publishing non-truths is not only disappointing, but it borders on libelous slander as well a...
Looking to ship a car from Las Vegas to San Francisco, I reached out to Montway after reading so many five star reviews. Unfortunately, I did not have that experience at all. Their communication was [More]
Montway Auto Transport - Hello Brian, we're sorry to hear that your experience has not met your expectations. It seems there was a misunderstanding when your vehicle would be available, which lead to the issues you have outli...
I called Montway to inquire about the possibility of using them because the carrier I had already signed with was having difficulty getting a driver to pick up my car. Montway gave me a quote and I to [More]
Based upon good online reviews of Montway, I had them move my car from CT to NC. Based upon my experience with Montway, I now describe their strategy as one of "bait and switch": Initially, they get [More]
Montway Auto Transport - Hello John, we're sorry to hear about the reported inconvenience.
Please know that the industry dictates pricing, our job as a broker is to present all options to the customer. Because the goal is ...
this company is a joke. quoted me a price and dragged their heals for 2 plus weeks until 4 days until the car needed to me moved and gave me a new price over 60+% higher. the old bait and switch, hopi [More]
Montway Auto Transport - Hello Alan,
Montway is proud to be one of the most reputable brokers in the industry, helping arrange transport for over 100,000 cars per year. We're not perfect, but anyone can go and see that we ...
Please use another broker. Montway charges your credit card without confirming with you. Other brokers I have used contact me and confirm everything before charging their fee. Montway will charge y [More]
Montway Auto Transport - Hello Larry, Montway is proud to be one of the most reputable brokers in the industry, helping arrange transport for over 100,000 cars per year. We're not perfect, but anyone can go and see that we st...
Why you waited TWO Years to ask for a review is beyond me, unless you think I forgot the negatives.
Communications were just ok. seemed like he did not know when he would be where.
Delivery ended up a [More]
Montway Auto Transport - Hello R W, that is a good question and it seems it might have been an email error. Regardless, we thank you for providing your feedback here. Unfortunately, we were unaware of the situation at the tim...
I used Montway August 2018. They moved my car over Labor Day weekend; I was a bit reticent but they assured me that drivers would be working that day and that the driver would be in contact with me to [More]
Montway Auto Transport - Hello, thank you for taking the time to leave your feedback. We value all customer feedback and will use this to improve our services. Please feel free to reach out to feedback@montway.com with any fu...
Ordered through Montway. Still waiting for my car. My first pick up date was July 2, it’s July 17. Still no car. The carrier they chose is a nightmare “No Limit Transportation Inc”. They keep delaying [More]
Montway Auto Transport - Hello, we're sorry to hear of the inconvenience. It looks like our team addressed the issues described here. If the reviewer has additional feedback or would like to discuss this issue further, we ask...
I called Montway Auto Transport for a quote from Florida to Tennessee for my truck. The phone rep was adversarial from the start. I was told that a pickup date could not be promised and that there cou [More]
Montway Auto Transport - Hello Will, we apologize for the inconvenience. Customer service is always our goal and we're sorry to hear we have not met your expectations. We will audit to improve our services. If you would like ...
I booked with Montway 11 days ago. Was quoted $1100 for open transport and $1579 for enclosed. They said it would be 2-4 days to get it assigned and 4-6 days for transport, so I figured worst case m [More]
Montway Auto Transport - Hello Erik, we apologize for the inconvenience caused. Unfortunately, due to rapid availability changes on this route, it became difficult to find an available carrier. As a broker, it is our job to p...
