I read the review and saw that a lot of 1 and 3 star review were accurate. I have not received my vehicle, they change the date of pickup twice and finally dropped the shipment and was assigned to an [More]
Montway Auto Transport - Hello Jimmy, I'm sorry to hear about the inconvenience. Not everyone ships a car every day. So we understand that most people may not be familiar with the time it can take to transport a vehicle. As a...
I used them in the past they were very good, this time they failed to deliver on there promise, my car shipment was one week late, cut my vacation short to be home for the Vehicle delivery , disappoin [More]
Montway Auto Transport - Hello Sammy, thank you for sharing your feedback. We're sorry to hear your experience did not match your expectations. Auto transport is a complicated process and has many moving parts, especially for...
There are the worst. They messed us my pick up time. They picked the car three times open while I paid for enclosed then they bring it back. Guess what? When I received the car all the lights were on, [More]
Montway Auto Transport - Hello, we're sorry to hear of the inconvenience. Auto transport is a complicated and robust field with many regulations. Issues can occur and in such cases, procedures must be followed. Our in-house c...
Bottom line is that they have terrible service, they will take your money, they will not arrange for your transport until the last minute, they won't provide updates and your car will not get there in [More]
Montway Auto Transport - Hello, we apologize for any confusion. Auto logistics is a very complex and complicated process. Montway is a broker and contracts motor carriers vetted through our 20+ point inspection process to tra...
Had a terrible service experience. They hire sub contract carrier, which have questionable service. Had to inquire multiple times to get straight answer on status of my pickup and delivery. I would [More]
Montway Auto Transport - Hello Don, we're sorry to hear of the inconvenience. It looks like you spoke with a supervisor and they were able to help address this. Please contact us at feedback@montway.com if there is anything e...
They promised they'd pick my car in 1-5 days, but took more than 2 weeks. Once the trucker got assigned, I immediately called them to cancel but they would charge me $200. STAY AWAY.
Montway Auto Transport - Dear Alan, thank you for sharing your feedback. We’re sorry your experience did not match your expectations. Auto transport is a complicated process and we always do our best to deliver top-quality se...
I didn't use you because you're overpriced hacks. You refuse to stop calling and emailing even after I've asked you to cut it out. You'd get -5 stars if I could.
Montway Auto Transport - Hello, as a business, Montway markets to its potential customers. Montway is 100% compliant with all marketing practices. As required, all our marketing materials contain simple opt-out options. If cu...
Their trucking company got my bike within 200 miles of my home, then i was notified it was delayed by 2 weeks. I called and spoke with 5 customer service people, all who said they'd get back to me, n [More]
Montway Auto Transport - Thank you for letting us know of your concern. Please email us at feedback@montway.com with more information about this situation.
We have had nothing short of a nightmare experience with Montway. After paying upfront for their guaranteed pick up, we were given an estimate of 7-10 days to transport or vehicle from the East Coast [More]
Montway Auto Transport - Hello, Montway provides estimated shipment times based on various predictions and market data. But does not guarantee shipment or delivery times for any reason. Shipments can be greatly affected by ma...
I placed an order to pick up my car and transported to Los Angeles, it took 3 weeks for them to contact me and raise the price on me for another $200.00 and that's not the issue and every time I conta [More]
Montway Auto Transport - Hello, we're sorry to hear the experience did not meet your expectations. Montway provides estimates based on real market data. But does not guarantee dates or times for transit. Less common routes ca...
Throughout the process of using Montway to ship my car they were unreliable, dishonest and careless. I would not recommend them to my worst enemy. I repeatedly told them that nobody would be available [More]
Montway Auto Transport - Hello Bill, I'm sorry to hear of the inconvenience with the shipment. The main thing to understand here is that Montway does not guarantee delivery for any reason. We make this very clear upfront in o...
Initially spoke to Me byway about transporting our car from Florida to Massachusetts. They were going to try to find us a carrier. They took my credit card for a supposed down payment once a carrier w [More]
Montway Auto Transport - Hello Ellen, we apologize for any confusion. You booked with Montway and provided your credit card information on 6/4. You received a confirmation email detailing services and what would be charged to...
I got a quote and phoned to book a pick-up. I spoke with a woman who said she put everything into the system and I would hear back. I never got a confirmation email and after 2 weeks I phoned back. I [More]
Montway Auto Transport - Hello Rocco, we apologize for the inconvenience. After further review, we see what happened here. You booked your order with Montway on 6/14 and set your first available shipping date as 6/28. At this...
They estimated 6-8 days for our cross country shipping. It's been 12 days and they called us today to let us know it will take 2 more days. When we asked them if they could discount us given the atr [More]
Montway Auto Transport - Hello Robert, we apologize for the inconvenience. But this is exactly why we provide estimated delivery dates and not guaranteed delivery dates. Delays can occur at any time for many reasons. And the ...
Unreal, have the audacity to raise the price after not picking my car up on the designated date. Now will not have a vehicle for a particular holiday event I needed it for.
Montway Auto Transport - Hello Jacob, we're sorry to hear of the issues with your shipment. We'd like to look into this further and help in any way we can. Unfortunately, we're unable to locate your order based on the informa...
I'm a motorcycle dealer and have been for 15 years and I've had many many many motorcycles delivered. Montway Trucking is by far the worst Trucking Company I've ever dealt with and Factor the worst co [More]
Montway Auto Transport - Hello David, thank you for your feedback. We do apologize for the delays. At dispatch, you were informed of the estimated transit times. And were provided the estimated pick-up dates. We can confirm t...
First truck sent, the driver got sick and had to go to hospital. No pickup. Second truck sent broke down. Pick up delayed a day. Terrible communication with Montway. Third truck broke down, delivery d [More]
Montway Auto Transport - Hello, Montway's job as a broker is to dispatch a carrier to service the customer's shipment. We can confirm that the first carrier did report that the driver had to go to the hospital. And a new carr...
Worst transaction ever and to add injury to insult, while the car may have been transported covered, it most certainly was not in a covered carrier when it came to me. Complete RIP-OFF.
MISERABLE CO [More]
Montway Auto Transport - Hello, we're sorry to hear that the carrier did not deliver the outstanding service we're known for. We take feedback like this very seriously and will audit with our internal carrier compliance team....
I had a very bad experience here with this company. The car was delivered damaged, doors misaligned. The driver was a complete shit face and half way drunk or on something. Drove car off the truck in [More]
Montway Auto Transport - Hello William, we're sorry to hear that the insurance claim process does not meet your needs. Cargo claims require supporting documentation as part of the legal process. Unfortunately, no cargo insura...
car eventually was moved. lowballed the quote, sat on it and did not communicate a rate needed to move the car until I fired them. Then they did work.
Montway Auto Transport - Hello Tim, we're sorry to hear the shipping experience has not met your expectations. Montway is an auto transport broker. We provide an estimated quote and dates to ship your vehicle. Our job is to r...
I'll begin by saying in the end the driver Emil from Florida who transported our vintage car from Atlanta to New York did an outstanding job and on time. I wish I could give out his cell number becaus [More]
Montway Auto Transport - Hello Suzanne, we apologize for the inconvenience. I did go ahead and pull the phone calls with Tim and I believe I understand the confusion. Tim advised specifically that they would do their best to ...
Do not even consider this company for your shipping needs , they use bait and switch tactic to lure customer into the business and when they are unable to provide right way , they extort $199 fee und [More]
Montway Auto Transport - Hello Ninux,
I'm sorry to hear you were unsatisfied with the service. Unfortunately, your review doesn't describe much about your experience. So please allow me to clarify for others who may see th...
TERRIBLE EXPERIENCE! BEWARE! HORRIBLE COMPANY!! Positive reviews are likely fake. This is a bait and switch!! Do not use. Paid 1k to have my son’s motorcycle shipped. Promised to pick up in 48-72 hrs. [More]
Montway Auto Transport - Hello, we're sorry to hear of the inconvenience. Unfortunately, we're unable to locate an order in our system that matches your information. We would ask you to review your order confirmation emails f...
I would never use nor recommend this company for use. They gave me a price to transport my vehicle and I paid extra to receive my vehicle in 3 days. Well they did not meet my given deadline by their c [More]
Montway Auto Transport - Hello Paul, we're sorry to hear that your experience has not met your expectations. We can confirm that you booked a guaranteed pickup. But guaranteed delivery was never booked. For all orders, we pro...
Was told my truck would be delivered on a certain 3 day period, made a cross country trip, cut trip short to be sure I was at final destination. Called Montway day before truck to was to be delivered, [More]
Montway Auto Transport - Hello Tony, we're sorry to hear of the inconvenience. Please note that Montway does not guarantee transit times or delivery dates as outlined in our order confirmation and website. But, we do expect t...
