Company Response Review Report Review
damage

William Roland Submitted this review about Montway Auto Transport
Review made Live: 6/11/2021 9:30:00 AM
I had a very bad experience here with this company. The car was delivered damaged, doors misaligned. The driver was a complete shit face and half way drunk or on something. Drove car off the truck in the most unsafe matter you could think of on a busy street. The claims department, only one person, PART-TIME completely brain dead and email never works. The carrier EASTWEST the worst judging by some of the many 1 star reviews. True fact they suck!
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Review Details
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Quote or Order Cost:
$0

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/23/2021 7:38:00 PM
Hello William, we're sorry to hear that the insurance claim process does not meet your needs. Cargo claims require supporting documentation as part of the legal process. Unfortunately, no cargo insurance will pay out a claim based on a bill alone. We'd be happy to assist in the process, but we do expect that the customer follows legal procedure. Please contact us at claims@montway.com for assistance.