Montway Auto Transport https://www.montway.com employed NT Convey LLC (954-213-9231) to transport our vehicle from FL to NC. They crushed our roof and roof rack and will not help or repair it.
Montway Auto Transport - Hello Sean, I'm sorry to hear about the issues. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and t...
Too long of a drop off time. I waited 3 weeks and 4 days for my vehicle. That’s even after the days they’ve estimated which was 7-9 days.
Furthermore, I am pleased with the readily available customer [More]
Montway Auto Transport - Hello Raq,
?
?I have received your email and I do apologize for the inconvenience. The estimates we provide for transit are based on the average amount of time it would take for a truck driver to go...
This has been such a fiasco I don’t know where to begin. First of all, I paid for tip for Premier shipping. Well, they get your car by the shipping deadline and they take it down the road this is so [More]
Montway Auto Transport - Hello, thank you for using our expedited pickup solutions. I'm sorry to hear that the services did not meet your expectations. In logistics, your vehicle may be transported from one location to anothe...
Missed pickup deadline by two weeks.
After that missed new drop off date by three days.
Asked for reduced fare do to this and was ignored.
Once Brooker was paid they did not keep up with the load.
[More]
Montway Auto Transport - Hello Steven, I'm sorry to hear you had a negative experience. I'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us an email to feedback@montway....
DO NOT USE MONTWAY!!
They damaged my Mercedes Benz, my car was resting on the metal of the truck and upon receipt the whole undercarriage has been destroyed.
I have pictures to prove of it on the truc [More]
Montway Auto Transport - Hello Paul, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance tea...
My car was delivered with multiple scratches on all panels of the car . The carriers deny causing the damage during transport even if the bill of landing photos during pick-up does not show the damage [More]
Montway Auto Transport - Hello Juliet, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance t...
I would give Montway negative stars if possible. My car was damaged in transport and the truck driver admitted that he had taken pictures of the car before transport, and that the damage occurred on [More]
Montway Auto Transport - Hello, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and...
Be very careful when booking with these people. I had ordered closed transport for a classic car and was quoted a price for closed transport, also telling the gentleman that it was a classic car, and [More]
Despite their many excellent reviews and easy access to an agent via live chat on their website, Montway completely failed at 50% of the job I hired them to do. They had to do 2 things:
1. Find and c [More]
Montway Auto Transport - Hello, I'm sorry to hear that the carrier did not meet our quality standards. Montway is a broker and contracts motor carriers to transport the customer's shipment. While we do not transport the vehic...
I paid to have a very mint 1988 Oldsmobile Cutlass Ciera shipped from Seattle Washington to Tulsa Oklahoma area. While the agents I spoke with were friendly, the overall company is not very good. Th [More]
Montway Auto Transport - Hello Ronnie, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance t...
Montway is BAD. My car was left damaged in a parking lot with the keys tossed underneath it!!! I was then ghosted by Montway. THEY ARE TERRIBLE.
((I paid for “door to door” service with a specific de [More]
Montway Auto Transport - Ali, thank you for sharing your feedback. Montway is committed to providing outstanding service for our customers. Damages are not an expected part of the shipping process but they can happen. Our tea...
Review by horrible customer service!!!!!!on 11/18/2021 6:13 PM
about Montway Auto Transport
They cancel my service and refuse to give me back my money and the person that they use the car broke down and they began to argue with me about it… STAY AWAY
Montway Auto Transport - Hello, I'm sorry to hear you had a negative experience. I'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us an email to feedback@montway.com at ...
If I could have rated this move zero stars, I would have. Car interior was damaged (brand new leather seat was scratched so bad that it’s not even repairable) This was probably done by the driver wh [More]
Montway Auto Transport - Hello Randy, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process but they can happen. As a broker, we mitigate this risk with a dedicated compliance tea...
Their driver should have asked for more money when he picked the SUV up, not try to extort more on delivery. The driver saw the items in the back when he loaded the SUV onto his carrier, he drove it! [More]
Montway Auto Transport - Hello Grant, I'm sorry to hear that the shipment process did not meet your expectations. As a broker, we work with a dedicated compliance team and the most sophisticated carrier-vetting process in the...
I paid last week Tuesday and set up shipment for a motorcycle It was paid and full and I have yet received a shipping date everyday I call I get a different answer. After over a week I just was told t [More]
They are very responsive when they try to gain you as a customer.
After that, forget it
I was promised my car delivery twice and now they are still trying to find a “driver”
Nothing is their fault, th [More]
Montway Auto Transport - Hello, we're sorry to hear that your experience has not met your expectations. As a broker, our job is to match your shipment to a qualified and licensed motor carrier. It's important to us that your ...
Excellent service, easy steps in setting up transport to our granddaughter. Fast no hassle delivery.
Payment terms were excellent. I would happily recommend this company to others.
Montway Auto Transport - We are so glad to hear that setting up your transport was easy and the transport went well, Barbara. Thank you for your kind words, and for choosing Montway.
I used Montway because of the waiting period through the direct carriers (Reliable, Horseless, Intercity, Passport) was so long at about 6-8 weeks before pickup and I wanted to get a few weeks of driv [More]
I shipped a car from the Washington, DC area to Loveland, CO using Montway. TERRIBLE, TERRIBLE experience! The carrier Montway engaged was unethical (BMA Logistics Corp.) -- picked up the car, did not [More]
Montway Auto Transport - Hello Donna, we're sorry to hear about your negative experience. Auto logistics is a complex service with many moving parts. Delays can occur due to many reasons with little notice, most beyond the mo...
Please please please stay away from Montway! I can not express how stressful it was. But I got quoted $1019 for a 1,212 mile shipping, just like many other shipping sites like Montway they actually do [More]
Montway Auto Transport - Hi Peter, thank you for sharing your experience. I'm sorry to hear that the experience did not meet your expectations. Not everyone ships a car every day, so we provide full transparency for shipments...
Scathing Review
To whomever this may aid in deciding the service of a transnational motor vehicle shipment company,
The issue revolves around my car shipment from Orange County, California to Eva [More]
Car was picked up about 5 days late and I was no longer living at my old location and they have no way to schedule a drop off which seems to be the standard. They said they were the best at getting pi [More]
Montway Auto Transport - Hello Saad, thank you for sharing your feedback. We're sorry your experience did not match your expectations. Auto logistics is a strict and complex process. At the time of booking, we advised you of ...
Well, I get what I pay for. Shame on me. Going with the MOST TRUSTED. Should have paid a little more to get better service and communication. First according to their website ,
After a truck has been [More]
Montway Auto Transport - Hello Phil, we're sorry to hear the service did not meet your expectations. Please know that Montway is a broker and contracts motor carriers vetted through our 20+ point inspection process to transpo...
I chose Montway to ship my cars given what appeared to be stellar reviews online. My experience was entirely the opposite of what can be considered good service.
Background - I’m moving across count [More]
Montway Auto Transport - Hello Bo, thank you for sharing your feedback. We're sorry to hear that your experience did not match your expectations. As a broker, our job is to locate a carrier that is able to ship the customers ...
Worst Experience ever! Assigned late to a carrier. Had to pay extra for expedited delivery. No support, when carrier changed delivery date 3 times. Car still has not been delivered. Now 8 days late, w [More]
Montway Auto Transport - Hello, thank you for sharing your feedback. We're sorry your experience did not match your expectations. Auto transport is a sophisticated logistical process. All shipment dates provided are estimates...
