Hello Paul, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and the most sophisticated carrier-vetting process in the industry. In the event they do, all exceptions should be marked on the Bill of Lading. We are here to help in any way possible, but we are also transparent in our services and our responsibilities as listed in our emails and website. Montway is a broker providing its services. By way of Federal law, under the Carmack Amendment to the Interstate Commerce Act, brokers are not liable for damage caused to a vehicle by a carrier. A broker is a person or an entity that, for compensation, arranges, or offers to arrange, for the transportation of property by a motor carrier. A broker does not transport the property and does not assume responsibility for the property. A claim for cargo loss and damage must be filed with the appropriate motor carrier. Please see our website for full details at: https://www.montway.com/terms-and-conditions Our dedicated claims team is here to help when issues do occur. But time is very important with claims and we provide clear guidelines on our website and emails. If you have informed our team of the issue, you received an email with detailed options and instructions. It is imperative that these communications are responded to as quickly as possible. If a customer has any questions or concerns they should be contacting our team immediately.