Overall experience

Raq Submitted this review about Montway Auto Transport
Review made Live: 1/16/2022 1:44:00 AM
Too long of a drop off time. I waited 3 weeks and 4 days for my vehicle. That’s even after the days they’ve estimated which was 7-9 days. Furthermore, I am pleased with the readily available customer service. Happy that the manager Collin took charge and was able to have my car shipped to its destination safely. After my days of persistent calls. Will I use Montway again? The answer is “No”. I should’ve saved my 2089 dollars and drive myself.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 1/19/2022 3:38:00 PM
Hello Raq, ? ?I have received your email and I do apologize for the inconvenience. The estimates we provide for transit are based on the average amount of time it would take for a truck driver to go from A to B. Truck drivers will always do their best to provide on-time pickups and deliveries despite the many factors against them. Unfortunately, delays can occur for any number of reasons. We advise this on our website and other various communications. ? ?With this holiday season, the industry did see an unpredictable drop in available carriers on certain routes. This is not something Montway nor any other company has any control over. While we will always do everything within our power to move vehicles as quickly as possible. There are always limits. ? ?Again I apologize for the inconvenience here. I would be happy to discuss this further and encourage you to contact us at feedback@montway.com.