Had Montway transport my Mercedes. When they got down to the destination about noon the scheduled drop off day, and called the drop off contact, they lied and said they did not have the drop off addre [More]
Montway Auto Transport - Hello, we're sorry to hear the experience did not meet your expectations. But we also believe there is a lot of misunderstanding within this review.
First, let's get it out of the way that drivers ...
Misrepresented pickup 2 times. Seller took off work to meet them and they never showed with no calls to seller as agreed. Called 3 times Friday and asked to hold for next available. Called and gave [More]
Montway Auto Transport - Hello, we're sorry to hear the service did not meet your expectations. From what we can see, this was only dispatched once and that is when dates were provided. Unfortunately, the driver's daughter br...
I would stay far away from this company. USE EASY AUTO SHIP. I used them my last move and they were amazing, this company not so much. I think the screen shots show just how terrible they are at custo [More]
Montway Auto Transport - Hello, thank you for taking the time to share your experience. We're sorry to hear of the communication issues with the carrier. We expect professional communication from all our agents and carriers. ...
I gave them 2 stars because the car did eventually get there. Normal they said was 7-9 days. 14 was outrageous. Plus the car was delivered after midnight on the 14th day. Also unacceptable.
Montway Auto Transport - Hello Richard, we apologize for the inconvenience. Montway provides an estimation of the average number of days it takes for a motor carrier to travel from point A to B. This estimate is based on nume...
Very poor experience.
Overall, poor service, subcontracted out to bad company, tried to scam me, tried to upcharge me, impossible to get a hold of. Use someone else. The "great" reputation Montway h [More]
Montway Auto Transport - Hello Aleksandr, we appreciate you taking the time to share your feedback. Please allow us to address your concerns in full.
Montway is fully transparent in its services as a broker. A broker is es...
There is a whole lot of miscommunication here. I was originally told by the trucker that picked up my car it would arrive in 2 days (Friday). Then I receive a call the day my car is supposed to arrive [More]
Montway Auto Transport - Hello, we're sorry to hear of any confusion with the shipment timelines. Upon dispatch, we informed that the shipment had an estimated pickup date of 4/18 and was estimated to be delivered 4/30. Montw...
They need to screen the transportation companies better they work with. terrible experience. Then keep sending me stupid emails for a week that I have explained multiple times about their carrier losi [More]
Montway Auto Transport - Hello, we're sorry to hear of the inconvenience with the shipment. We work hard to vet every carrier that we work with to ensure professional and top-quality service.
We advise all customers on our...
Montway says they're better than other car shipping companies. But the truth is they're exactly the same. They have the same problem with overpromising and underdelivering as the other brokers in this [More]
Montway Auto Transport - Hello, thank you for taking the time to share your feedback. This gives some really good insight into potential outside perspectives to our industry. We'll definitely use this to evaluate how we commu...
I have 5 cars being shipped from CA to FL. During transport truck caught on fire 2 cars total loss and the other 3 are stuck on the trailer in TX where it happened. They were supposed to be delivered [More]
Montway Auto Transport - Hello Dionna, we're very sorry to hear of the issue with the transport. Transport damage is not common but it does happen.
We can see that our claims team assisted you with proceeding with a claim ...
Do NOT let your car be shipped by this person. Upon the arrival of my car, I noticed my emergency brake was completely ripped and unable to function properly. I provided Montway all of the necessary p [More]
Montway Auto Transport - Hello,
We're sorry to hear of the inconvenience. Please note that we're required to follow all regulatory processes when it comes to claims. As Montway is a property transportation broker. In the e...
So I went with Montway Auto Transport due to all the positive reviews. The prices was a little higher but the pick up date worked out great for me along with delivery. That ends my positive experienc [More]
Montway Auto Transport - Hello Rich, we appreciate you bringing this to our attention as it's important that we work with the most professional carriers in the industry. We apologize for the inconvenience that has occurred.
...
first time i used them and last my car is promised every day and has still not shown up. Today the driver from Philadelphia his truck had a flat REALLY now delivery date is 3/5. It went from2/27 to 3 [More]
WOULD NEVER USE AGAIN PERIOD...SHIPPING COMPANY DAMAGED THE BUMPER DURING TOW ...HAVE PROOF OF DAMAGES AND THEY REFUSE TO ACKNOWLEDGE FAULT ,COMPANY GAVE ME THE RUN AROUND ..DENIED CLAIM NOW I GOTTA C [More]
Montway Auto Transport - Hello, we're sorry to hear there was an issue with the transport. Claims are never something we want to occur in any transport, but it does happen. It's important that we follow proper procedures in o...
If you are planning on shipping your vehicles with Montway DO NOT DO IT. I have shipped three vessels through Montway, two cars and a Harley Davidson Triglide trike. Shipping the cars was fairly uneve [More]
Montway Auto Transport - Hello, we're sorry to hear of the issues reported. Montway prides itself on providing professional auto transport brokerage services. It seems that the central issues described here were with the carr...
I highly recommend you go with another company. The delivery experience was a nightmare, and a month later we still don't have all of our things.
The delivery team left items on their truck and left. [More]
Montway Auto Transport - Hello Tyler, our support team has reached out for more information and have been unable to reach you. Please contact us at feedback@montway.com. Thank you.
If you are planning on shipping your vehicles with Montway DO NOT DO IT. I have shipped three vessels through Montway, two cars and a Harley Davidson Triglide trike. Shipping the cars was fairly uneve [More]
**Hire Montway at your own risk. My order number is #959843. Montway transported my vehicle from NJ to GA, they delivered the car with a hood full of rock chips which can cost up to $8k to fix. The dr [More]
Montway Auto Transport - Hello Milou,
I'm sorry to hear of the reported issue. When transporting a vehicle on an open trailer, the vehicle is at risk of road hazards. This is an inherent risk of auto transport. As part of ...
I have shipment New York to Texas,
I ordered 10 days ago, I’m waiting for a driver, sometimes happening take some times, I can understand, but 10 days? it’s OK but after 10 days they ask $400 dollar [More]
Montway Auto Transport - Hello Kyle,
I'm sorry to hear of the inconvenience. Montway provides estimated dates for all standard shipments. These estimates are based on thousands of similar orders but are not a guarantee of ...
After confirming my booking I never heard from customer service again about how it all works. I called because the residential address I designated as my pickup location would be difficult to get a tr [More]
Montway Auto Transport - Hello Kassie, I'm sorry to hear that the service did not meet your expectations. I'd be happy to help clear up any confusion in our role as an auto transport broker, and the role of the carrier.
We...
Terrible communication. Person of contact regarding delivery as well as delivery person speaks Russian and told me "no english". How am I supposed to figure out delivery if the person cannot speak Eng [More]
Montway Auto Transport - Hello Andy, we're sorry to hear that your experience has not met your expectations.
?
?The Federal Motor Carrier Safety Administration (FMCSA) will consider a driver qualified if-
"(2) Can read an...
Using Montway has been my biggest regret of buying a car. I booked through Montway on the recommendation of the dealership I bought my car through. My car was picked up by T&T Walker Trucking, LLC to [More]
Montway Auto Transport - Hello Brody, thank you for taking the time to share your experience. We're sorry to hear that there was an issue with transport. As a broker, it is our responsibility to assign the customer's shipment...
I filed a claim because my car was damaged during transport. Montway will only communicate with me via email and then they don’t respond. Trust me, if you have a problem with your vehicle while it was [More]
Montway Auto Transport - Thank you for providing your feedback and letting us know about this issue, John. We're sorry to hear of the inconvenience.
Claims are a delicate process and thus we ask that all communication abou...
The trucker I believe are on drugs, they took my bag of change out of my car. They didn't try to take care of the problem. I never will recommend the company.
My car was supposed to be picked up Wednesday Dec. 2 and delivered Dec. 5. No one came. I called Montway. They said the driver had an air brake problem. Why didn't anyone call me to tell me. I had to [More]
Montway Auto Transport - Hello Nick, we're sorry to hear that we have not met your expectations. Montway is 100% transparent when it comes to expectations for pick-up and delivery. Montway provided the customer with our docum...
Beware! Classic bait and switch business and I apologize for the long review.
Online quote gives me a price for $699 for an enclosed trailer from Bellport, NY 11713 to Madison Heights, VA 24572 on 1 [More]
Montway Auto Transport - Hello Dan,
As a broker, Montway will arrange for the transportation of the customer's shipment by a carrier. Due to the uncommon route, Montway expanded and located a carrier to transport the revie...
