Company Response Review Report Review
Awful Experience

Bob Submitted this review about Montway Auto Transport
Review made Live: 5/3/2021 9:27:00 AM
There is a whole lot of miscommunication here. I was originally told by the trucker that picked up my car it would arrive in 2 days (Friday). Then I receive a call the day my car is supposed to arrive from Montway that my car will not arrive until the following day between 10-12 noon (Saturday). Then Q.B. Transport Corp calls me a 9pm Friday and says my car is here and ready to be accepted. I was not in town yet and had already told the person I had scheduled to pick it up that is was arriving until Saturday so I had no way to accept the car. The OWNER (Patricia) of Q.B. Transport Corp gets on the phone and physically yelling at me and even threatened me about my car. That was completely unacceptable. The Montway gets on the phone and pretends like they never called me to confirm Saturday. I even used their chat system on Friday after they called me to confirm the change of date and they confirmed it as well. I was very appalled by the disrespect and lack of communication between the two companies. I will never use this company again and should never have been treated so poorly but Patricia, the OWNER of Q.B. Transport Corp.
Shipment Details
Origin:
Miromar Lakes, Florida
Pickup:
On Time
Destination:
Michigan
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1033092
Quote or Order Cost:
$998

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/20/2021 6:18:00 PM
Hello, we're sorry to hear of any confusion with the shipment timelines. Upon dispatch, we informed that the shipment had an estimated pickup date of 4/18 and was estimated to be delivered 4/30. Montway does not guarantee transit dates for standard service orders. Shipment times can change for a variety of reasons beyond anyone's control. The customer must be available on both ends of the shipment. And if unable to, must assign agents that are able to release and/or accept the vehicle in their place. What is not okay here is the professionalism of the carrier. We expect nothing but the best when it comes to communication and service from the carriers we work with. This has been escalated to our compliance team for further review. And we will speak with the carrier about our continued business relationship. We sincerely apologize for the inconveniences that occurred. We'd be happy to discuss this further and assist in any way we can. Feel free to contact us at feedback@montway.com.