Company Response Review Report Review
Still waiting for pickup

Erik McLaughlin Submitted this review about Montway Auto Transport
Review made Live: 6/30/2020 7:32:00 PM
I booked with Montway 11 days ago. Was quoted $1100 for open transport and $1579 for enclosed. They said it would be 2-4 days to get it assigned and 4-6 days for transport, so I figured worst case my car would arrive in 10 days. 11 days later they still don't have a driver booked for enclosed and are offering to ship open but want $1400 (not the $1100 they previously quoted for that). I've spoken with customer service 3 times and all they say is that they are still trying to find a driver to ship enclosed and cannot honor the open transport pricing to match what was quoted when I booked previously. Very disappointing service.
Shipment Details
Origin State:
Alabama
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
876465
Quote or Order Cost:
$1579

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/15/2020 4:44:00 PM
Hello Erik, we apologize for the inconvenience caused. Unfortunately, due to rapid availability changes on this route, it became difficult to find an available carrier. As a broker, it is our job to present any and all available options. So we will present every option we come across to get your vehicle shipped. If you would like to provide additional feedback, comments, or questions please contact us at feedback@montway.com.