Company Response Review Report Review
Montway Auto Transort

C Schoenbrun Submitted this review about Montway Auto Transport
Review made Live: 7/21/2020 4:10:00 PM
I used Montway August 2018. They moved my car over Labor Day weekend; I was a bit reticent but they assured me that drivers would be working that day and that the driver would be in contact with me to let me know within half a day as when they would be delivering my car and things. The opposite happened; I knew that delivery wasn't at an assured time, but my car was FINALLY delivered almost 2 days late. No one was available at the company office when I tried to call and find out the status of where my car was, and the driver neglected to call me to let me know he had a unscheduled delay on his way to my home. I hired this company because they had (or maybe only posted) good ratings. I tried to get some of my payment back as compensation,to no avail. I would never use this company again.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
625862
Quote or Order Cost:
$830

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/6/2020 4:18:00 PM
Hello, thank you for taking the time to leave your feedback. We value all customer feedback and will use this to improve our services. Please feel free to reach out to feedback@montway.com with any further comments, concerns, or suggestions you wish to share.