Company Response Review Report Review
Poor Execution of Delivery

Wiehan Boshoff Submitted this review about Montway Auto Transport
Review made Live: 3/20/2020 10:18:00 PM
Company told me that they would deliver my vehicle on Sunday between 1-5pm. After 5:00 pm I called the driver then he told me between 6-9pm, continued to wait until 10pm and texted him to drop the vehicle the following day as it was late. He then called me and told me he is 10 minutes away, and if I postponed, he can only drop the vehicle two days late, so I decided to wait the additional 10 minutes. 10minutes later I went out to the street and waited an additional 20minutes. I then called him again spoke and he could tell me where he was located... I had to pull out information from him to go look for him 11:00pm at night in a new city that I was unfamiliar with. I missed check in for my Airbnb and had to pay an additional 30 dollers to park my car by the hotel I was staying at. Luckily I had an extra night booked at the hotel prior to moving, but my initial plan was to park my car at the Airbnb as there was free parking. Overall not a good customer experience as the company wasn't informing me of these delays prior to the delivery. If I was a new graduate that just moved to the city and went through this experience with homeless people on drugs walking around at night I would have been scared out of my mind trying to resolve this situation.
Shipment Details
Origin:
CHICAGO, Illinois 60657
Pickup:
On Time
Destination:
Seattle, Washington 98112
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1350
Quote or Order Cost:
$1350

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 4/10/2020 2:38:00 PM
Hello Wiehan, Thank you for taking the time to provide your feedback and review. As you are aware from booking, Montway cannot and does not guarantee delivery dates and times. Delays may occur prior to, and/or during transport due to weather or road conditions, government regulations, mechanical problems, and other causes that are beyond Montway’s control. Despite this, it is absolutely one of our requirements that the driver provides timely updates. For this driver, it was a one-time occurrence. But we will speak with the driver to help ensure they provide better updates in the future. If you would like to provide additional feedback, we encourage you to contact us at feedback@montway.com. Thank you.