The car was delivered more than a week late. The car was left in a filthy condition on the INTERIOR. Car had more than 200 miles in addition to those on the odometer when it was picked up. Further t [More]
Montway Auto Transport - Hello John A, we have recently apologized for the condition in which you received your vehicle in our yelp response. The assigned carrier company has been informed. Our in-house claims department reac...
1st car transported went smooth. car was picked up , driver communicated constantly. didn't have an issue with personal belongings being in car as we were told we were allowed. car delivered to door, [More]
Montway Auto Transport - We regret to learn of your unsatisfaction with our services. We do our absolute best to provide outstanding service to each of our customers. This includes all agents and assigned carrier to communica...
I would have rated this company a ZERO but I was not offered the option. Let me begin by saying I NEVER GIVE OUT BAD REVIEWS. I have tried many products and services I do not like, but just thinking o [More]
Montway Auto Transport - We apologize for the inconvenience caused. Our dates are estimated and not guaranteed. The carrier attempted to deliver earlier than scheduled as he had not encountered any delays. However, because yo...
I did not know that Montway subs out their car transports and Golden Way Trucking the carrier for my car did not in my opinion do a professional job. The driver dropped off the car and drove it into m [More]
Montway Auto Transport - We apologize for the inconvenience caused, Mike. As our in-house claims team let you know, you reported the damage 6 weeks after delivery. This is a significant amount of time outside of the carrier's...
This is the worst business transaction I’ve had in a long time. This company waited 5 days after the available pickup date and stated that they needed another $200 in order to complete my shipping quo [More]
Montway Auto Transport - We apologize for the inconvenience caused, Frank. We appreciate that you booked your order in advance, however, we will not know our carrier availability until a couple days before your first availabl...
Montway Auto Transfer definitely offers 1 star service. My family is very disappointed in the way we were treated; Montway never followed through on their promise to honor a discount to military famil [More]
Montway Auto Transport - We apologize for the inconvenience caused, Josh. We appreciate that you booked your order in advance, however, we will not know of our carrier availability until a couple days before your first availa...
I concur with other recent reviews, do not use this company. We accepted their bid 2 months in advance of the desired transport date. As the date got closer we called numerous times and were told no [More]
Montway Auto Transport - Hello Ron, the only order we have associated with your email address was from November of 2017. Your first available pickup date was on 11/6 and your vehicle was picked up on 11/9, which is within the...
I recommend using a different company all together. After waiting for 6 weeks for a carrier, we were told july 16th would be the date of the pick up. After hearing nothing, we (once again) called for [More]
Montway Auto Transport - We apologize for the inconvenience, Justin. The carrier was on schedule the day we assigned your vehicle to them. The day of the actual pickup, we were informed that the truck driver was delayed. Unfo...
Montway would not live up to the quote they provided - they asked me for an additional $300 on top of what they quoted me. They have a hard time scheduling transport. Stay away at all costs. Bait and [More]
Montway Auto Transport - We apologize for the inconvenience caused, Andrew. The carrier inquiring on transporting your vehicle to your desired location, requested the additional fees as they had priced the available spot on t...
I Was contacted by this company to transport my car from Ca to Wa. They gave me a quote of $1065 cash on delivery plus a $300 deposit. They said my car would be picked up between 5-7pm and they had so [More]
Montway Auto Transport - We apologize for the inconvenience caused. After reviewing the carrier's profile prior to assigning them to your vehicle, it was discovered that they were no longer up to our standards and for the saf...
Quoted $1150.00 for an open transport from South Carolina to SO Cal. I opted for the enclosed carrier at $1550.00 for my 71 Mustang convertible. Was told 1-4 days for pick up. After the first week I w [More]
Montway Auto Transport - Hello Johnny, we apologize for the inconvenience. Our dates are estimated and not guaranteed. We expect to assign a carrier between 1-5 business days of your first available pickup date, however, that...
Horrible company. I booked these guys and they gave me a price and date for pickup. The day before they picked up my car they called me and told me that they couldn't make the pickup date but they w [More]
Montway Auto Transport - Hello Alex, we apologize for the inconvenience caused. We appreciate that you booked your order in advance, however, we will not know our carrier availability until a few days before your first availa...
First I would like to start off by saying that I chose Montway because of the reviews, but dont be fooled! They have a wonderful website but the greatness of this company ends here. After I recived [More]
Montway Auto Transport - We apologize for the inconvenience, Matt. Your entire order will be reviewed by our Quality Assurance team including listening to the phone calls with the representatives that you spoke to. Our dates ...
I was quoted 4-7 days for pickup. The eighth day cam and i flew out and drove it home. Then they call and say the have a driver in the area...i told them no...they still charged me 150.00 for doing no [More]
Montway Auto Transport - Hello Denis, our team did work on getting a carrier assigned to your vehicle. You were also working with another company to get your vehicle transported at the same time. Our team let you know that it...
Please do not use this company. The person I booked the transport with took the dates my car was available for transport and delivery. I booked at lease 3 weeks ahead of time and was told they could a [More]
Montway Auto Transport - Hello, Laura, we do apologize for the inconvenience. Montway is both a licensed broker and a licensed motor carrier. Our team reviewed the conversation you had with the booking agent and the dates wer...
Paid a premium for guaranteed pickup - they came the next day. I want a refund of the $300..
They said it would take three or four days it’s now been eight days and still no car. No communication fro [More]
Montway Auto Transport - Hello Peter, we apologize that the carrier did not pick up your vehicle on your guaranteed date. We are working with the carrier on obtaining more information as well as auditing your order. We will b...
DO NOT USE THIS COMPANY... They say "they are the best in the business" but they have the worst coustomer service. They do not know anything thats going on with the transpot. They can not answer any o [More]
Montway Auto Transport - We apologize for the inconvenience, Roman. The pickup location is not easily accessible to our carriers which is why there is a delay in assigning one. We will continue to monitor your order and will ...
If you read this review, do yourself a favor and RUN the other direction. The absolute worst experience I have ever had. I paid an added charge for guaranteed pick-up, which they did, but then my car [More]
Montway Auto Transport - Hello Shannon, we are sorry to hear that the dates did not work for you. The Guaranteed pickup rate only guarantees the pickup and not the delivery. The transit time is longer than expected. We do hav...
My experience with Montway is the absolute worse experience I had with any company that ever dealt with. A complete nightmare. They guaranteed the pick-up for me prior to leave and had me wait until t [More]
Montway Auto Transport - Hello Zoran, we apologize for the inconvenience. It looks like our team has been in communication with you and a carrier has been assigned. You should be receiving the details for pickup and delivery ...
Booked with them 5 weeks prior to trip from SW Fla to IL. They put in a low ball quote and then couldn't get anyone to haul. Came back @ much higher quote after up date expired. Several calls to them [More]
Montway Auto Transport - Hello David, we apologize for the inconvenience. There is a great number of customers going back North from Florida. Essentially there are more vehicles waiting to be moved than there are available ca...
When my shipping date came and went, I contacted another broker for a higher price who instructed me to call Montway and cancel. I did so on a 3 way call with both brokers, and received confirmation t [More]
Montway Auto Transport - We apologize for the inconvenience, Paul. Your order was canceled on the day we received your cancellation request. If there is anything else you need please reach out to us directly.
Montway is just terrible. They have a nice website with live chat and a cheap quote. I was a sucker to take that bait. The service is terrible. They are broker who send out listing to the driver but t [More]
Customer service does not provide any useful information seems they are there just to answer phones and feed customers a script to buy more time. Waited longer then needed to for my first pickup and t [More]
Montway Auto Transport - Montway truly appreciates you taking the time to submit feedback about your experience. Please know your feedback is taken very seriously. We welcome any recommendations that help to improve the quali...
Me and My husband shipped our car through this company. I received the car alone. 2 men who delivered the car bullied me and insulted me. It was a horrible experience.
Montway Auto Transport - We apologize for the inconvenience. We do not condone this type of behavior by any of our carriers. Our in-house claims team has already begun to investigate this matter. Our in-house claims team has ...
I ordered an enclosed transport the beginning of April for $1,399. On April 25, they called and found a transport pick up in Florida for April 26 and estimated delivery to MN was May 9-11!!! 13-15 da [More]
Montway Auto Transport - We apologize for the inconveniences that you have experienced Stacy M. We thank you for your feedback and would like you to know your feedback is taken very seriously. We regret to learn of your diss...
