This is a scam company do not use it. They stole my money and damaged my vehicle. STAY AWAY from this company. My car was broken windshield was damaged. They claim they are not the one shipping the ve [More]
Montway Auto Transport - We apologize for any inconvenience, Ely. Montway is a licensed broker and a licensed motor carrier as stated on our website. We aren't able to find your order based on the information given. However, ...
This company is a fraud! I hired them to deliver my vehicle from CA to NY. The delivery date was supposed to be April 5th and twice they called to push that to a later date! Now my expected delivery [More]
Montway Auto Transport - We apologize for the inconvenience caused, Kristen. Montway is a licensed broker and a licensed motor carrier as stated on our website. Your vehicle was on its way to you, unfortunately, the carrier s...
Got an initial quote and many assurances from a sales rep that our vehicle would be picked up within 5 days of making it available for pickup. Many awful customer service calls later, we finally got o [More]
Montway Auto Transport - We apologize for the inconvenience caused, Matthew. Our dates are estimated and not guaranteed. There was a slight delay in assigning a carrier due to the delivery location not being frequented and th...
I had booked with Montway to transport my car from California to Michigan. They quoted me a price of $929 but did not disclose what portion of that was their broker fee. They wanted at least a 5-day p [More]
Montway Auto Transport - We apologize for the inconvenience, Dave. Our load board is one of the many tools we utilize to assign a carrier to your vehicle. However, during this particular time period, we were impacted by delay...
Car picked up in Texas Montway pawned off pick up on another Carrier. Carrier damaged car and denied doing it. No bill of laden at delivery that showed damage at pickup. I got bill of laden from Deal [More]
Montway Auto Transport - We apologize for the inconvenience, Gary. It looks like there is an active claim and our in-house claims team is working to get it resolved. Kindly reach out to them for further assistance.
I originally booked my car to be moved 1/24 for mid-February. The first lie that was told was that it was $0 down (do not be fooled by their website). My card got charged $229 in January. I was told b [More]
Montway Auto Transport - We apologize for the inconvenience, Rachel. It looks like an agent has since been in touch with you and got everything squared away. If this is not the case please reach out to us at your earliest con...
Not only did they lie about when the pickup would occur, but upon calling customer service and getting lucky enough to make it through the entire cue without being disconnected, I got hung up on by th [More]
Montway Auto Transport - We apologize for the inconvenience and miscommunication, Kevin. We do rely on our carriers to let us know of the estimated dates for pickup and delivery which in return we provide that information to ...
My experience with Montway was dismal... with an added bait and switch on the money end. I asked for a certain pick up date and was told it would be that day or the next or a few days beyond at worse [More]
Montway Auto Transport - We apologize for the inconvenience that was caused. The carrier dispatched requested the additional fees as they had priced the available spot on their trailer higher than expected. We make sure we ...
I tried to ship a truck from ohio to utah and they said it would take up to 5 day to get it picked up, I gave them 10 days and still no luck, I called into cancel after they failed to get it done.""" [More]
Montway Auto Transport - We apologize for any inconvenience that was caused, Damon. Once we receive your email requesting cancellation, it will typically take 24-48 hours to complete.
Hopefully you read this before you book. I needed a vehicle picked up at auction quickly to avoid storage fees, so I booked with Montway because they guaranteed a 1 to 4 day pickup window. After wai [More]
Montway Auto Transport - We appreciate you leaving us your feedback, Jason. We take your feedback very seriously and apologize for the inconvenience. Please send us an email to feedback@montway.com so that we can take a loo...
The order was entered two weeks before the requested pickup window of 1/1 - 1/5/18. Not only did Montway not complete the assignment within this window, I was in daily contact for the following week [More]
Montway Auto Transport - That's not what we like to hear, Don. We apologize for the inconvenience. We take your feedback very serious and will work to improve our communication between our customers and the carrier.
I booked my transport with Jesse Carrera for an agreed price of $699. He promised my salesman that the car would be picked up on or before Jan. 2nd. When it wasn't I attempted to call Jesse at his d [More]
Montway Auto Transport - We apologize for the inconvenience, Paul. We did encounter delays due to the holiday season and bad weather. Montway did not raise the price for you. However, the carrier dispatched requested the addi...
NEVER USE THIS COMPANY, PLEASE STAY AWAY!! I was cheated out of $50 after contract was signed. And their customer service is the horrible.
After I signed contract to ship a car from TX to NC, they ca [More]
Montway Auto Transport - We apologize for the confusion, Anthony. Please reach out to us so we can have a team member explain in detail the cost of the transport, thank you.
Montway had my request for over three weeks. In that time they gave me 2 options for pickup both over $300 more than the quoted price. In the end this cost me over $500 in storage fees because of thei [More]
Montway Auto Transport - We apologize for the inconvenience, Brad. Montway did not raise the price for you. However, the carrier dispatched requested the additional fees as they had priced the available spot on their trailer ...
Montway couldn't get my vehicle transported and then harassed me when I tried to cancel with them. They wouldn't remove my vehicle from the national load board to allow another company to find a drive [More]
Montway Auto Transport - Thank you for your review Tirelli. Unfortunately, We were unable to locate the order for this reviewer " Tirelli " as one of our customers. In the event a customer would like to cancel an order Montwa...
NEVER Use This Company !!!!!!
HORRIBLE customer service. These people will leave you high and dry and laugh about it. Totally unprofessional. I bought a car in Florida and I used this company to ship [More]
Montway Auto Transport - Esmir, we are truly sorry to learn of your transport experience. It does appear that your order was booked through USHIP, which is an online marketplace for shipping services. Montway dates are estima...
Didn’t deliver my vehicle, jacked up my price $800, I still agreed then they couldn’t pick up vehicle. Canceled immediately after their notice like it says on their web page before they could even dis [More]
Montway Auto Transport - We appreciate your time to share your experience with Montway. We are unhappy to learn you were not satisfied with our services. We welcome any recommendations that help to improve the quality of our ...
Worst company ever. I have hundreds of emails and I'm still fighting with the them for the discomfort and the trauma they created for about 2 weeks, right from the word go, to start with the truck got [More]
I tried to call Montway several times to have my posting removed, I never signed anything with these people and they are posting me on the Central Dispatch Board. After calling a second time they told [More]
Montway Auto Transport - We apologize for the inconvenience, Ben. We did receive your cancellation request and have canceled your order.
DO NOT USE THIS SHIPPER!! They contracted the transport of my vehicle to a third party that used old equipment that was not well maintained. It leaked hydraulic fluid on my car causing thousands of [More]
Montway Auto Transport - We apologize for the inconvenience, Dave. Under Federal law, the carrier that actually transported your vehicle is the one liable for any damage. Our in-house claims team did walk you through the opti...
I had my car picked up at 1288 Sheridan Drive in kenmore, New York on December 4, 2017 at 1288
and I was promise to have it at Miami Beach on December 8, 2017, I did not recieve my car until Decemb [More]
Montway Auto Transport - We apologize for the inconvenience, Victoria. Unfortunately, we cannot foresee when a carrier's hauler breaks down. Also, a carrier may not be able to deliver to your exact location due to low hanging...
Don't even think to use this company they just stole my 2017 Mercedes they have red flag with D.O.T and FBI.
We order transportation on 11/32017 they pick up the car with some different company and n [More]
Montway Auto Transport - The Customer refused the delivery of the vehicle and to remit payment to the motor carrier Montway retained on his behalf. Montway offered to assist the customer in resolving the situation with the mo...
I would suggest you avoid this company, if any other avenue of transport is available to you. When I began searching for shipping companies, I was told to go thru Uship. Therefore, Montway ended up [More]
Montway Auto Transport - Hello Larry, we are sorry for any inconvenience that was caused. We would like to have a team member look into this. Can you please email feedback@montway.com so an agent can further assist you, Thank...
They promised a trucker in 2 days, I gave them 1.5 weeks, they kept asking for more time as I was paying more and more for storage. I made one call to a real trucking company and had a truck there the [More]
Montway Auto Transport - We are sorry for the inconvenience, Jon. We thank you for your feedback and we hope that you will give us another chance in the future.
I had my 2015 Ford Fusion shipped from California to New Jersey in 2017. No issues with pick up or delivery date however I received my car with a dead battery. Had to jump start the car on the flat be [More]
Montway Auto Transport - We thank you for your review and regret to learn of your experience with Montway, causing you to state you would no longer be using us. Such issues are not common in the auto transport industry. Montw...
