Company Response Review Report Review
Disappointed

Josh Submitted this review about Montway Auto Transport
Review made Live: 7/26/2018 10:21:00 PM
Montway Auto Transfer definitely offers 1 star service. My family is very disappointed in the way we were treated; Montway never followed through on their promise to honor a discount to military families, repeatedly gave conflicting answers (trying to make us happy), and ultimately even tried charging an extra $300 on top of an already hefty bill for our car shipment. We booked one month in advance, and we were told that our route was a common one and it would be easy to find a driver to ship our vehicle. Our vehicle was not picked up until two weeks after the pickup date promised by 3 different customer service representatives, and only after I had a family member take a day off of work and drive my vehicle 3 hours to a different city to meet a driver. During that time, I was calling the company every day, only to be told each time that the pickup would be scheduled in the next 24 hours. Due to Montway's inability to follow through on any of their promises, I had to rent a vehicle after my move for a week, on top of paying full price for atrocious service. I do not recommend Montway as a company.
Shipment Details
Origin State:
Idaho
Pickup:
Late
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
596870
Quote or Order Cost:
$1159

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/27/2018 4:01:00 PM
We apologize for the inconvenience caused, Josh. We appreciate that you booked your order in advance, however, we will not know of our carrier availability until a couple days before your first available pickup date. Your original route was not being frequented at the time and our team located a carrier that would accommodate your route and the cost was higher than expected. The following option that we had did require to meet at a major city and our team did explain this prior to assigning the carrier. Your order was also adjusted and lowered for the new pickup location.