I was given a confirmation of a transport company and pick up day for my car shipment. On the day of pick up, I have not heard anything from them by the middle of the day, so I contacted their custome [More]
RoadRunner Auto Transport - Holly, we strive to provide excellent customer service and regret the experience you have had with us. We understand that you have not contacted the correct carrier company, as all the carriers we wor...
I paid to ship my vehicle from TX to ID and the carrier was involved in an accident. My vehicle was damaged during that accident and a tow company had to recover my vehicle and the carrier’s vehicle a [More]
RoadRunner Auto Transport - Stuart, we sincerely apologize for the damages that occurred during your vehicle’s shipment. We have an extremely low damage rate and deeply regret the experience you've had with the carrier that assi...
As other reviewers have stated, I would give negative stars if possible. I’ll try to make my story short… We we’re moving out of state with 2 young children during the pandemic and needed to ship our [More]
RoadRunner Auto Transport - Amanda, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. We always express that all dates associated with ship...
Paid in full $1286 to have my car transported cross country. They did not show for transport and now I am not able to get ahold of anyone at the company. Not reliable by any means. Will be getting my [More]
RoadRunner Auto Transport - Sumedha, we are sorry to hear that you had trouble contacting us outside of our business hours. We understand that your vehicle has been successfully picked up at this time and is on its way to your d...
Sean Brady called wanting me to book with Roadrunner. I explained I wanted to book with a carrier vs a broker. He proceeded to tell me there were no carriers only brokers and that I was being lied to [More]
RoadRunner Auto Transport - Denise, we strive to provide excellent customer service and regret the experience you've had with us. It is our policy to follow up with each quote that is placed in our system and apologize for any u...
I recently used Roadrunner to ship my car from NY to CA, after my parents had previously used this service and had a positive experience. Unfortunately, I can't say I had a good, even decent, experien [More]
RoadRunner Auto Transport - Anna, we strive to provide excellent customer service and regret the experience you've had with us. Sales representatives typically assist with the initial booking of your reservation, any inquiries a...
RoadRunner would get ZERO stars if possible. This company lacks all key components a company should have. Zero communication, zero customer service, all lies. I was first told I would not be charged u [More]
RoadRunner Auto Transport - Sierra, the carrier we assigned to your transport reached the pickup location and because your vehicle was unable to be released due to forms that were not completed by you, they were unable to wait a...
I engaged them a week before the requested pickup, and the quote came in at least $200 more then any other quote I received. I agreed because I know cheaper is not always better. What a mistake. These [More]
RoadRunner Auto Transport - Jason, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provide you with quicker status updates during your transport...
They say one thing and it’s something else. Was NOT timely in picking up at all. Extremely expensive. Customer service was no help. Will never use again. Would not recommend
RoadRunner Auto Transport - We are sorry to hear that your shipment did not run a smoothly as anticipated and apologize for any inconveniences as a result. We strive to provide excellent customer service and regret the experienc...
I'm not sure how other people's experience is but I had the worst experience imaginable. It was a nightmare. Oh and the carrier also broke my trunk.
So this is NOT my first time booking with an auto [More]
