I had Road Runner transport ship my damaged truck from PA to iN. I specified that the truck was not in running condition and needed winched on and off. When I specified that, the estimated indicated i [More]
I reached out to Road Runner on the phone after an auto transport company stood me up one day before my move. I wanted to speak to someone to ensure the car would be picked up asap as we are moving. I [More]
RoadRunner Auto Transport - Kyle, we are sorry to hear that you chose to cancel your shipment with us before we were able to assist you with your vehicles transport. Unfortunately, because the nature of ground transportation is ...
Let me first say that if my car ever arrives, I will update the review to reflect said delivery. How this company has any kind of positive reviews is astounding. Do you enjoy wasting time and money wh [More]
RoadRunner Auto Transport - Sarah, thank you for providing us with the opportunity to address your feedback. Our reviews online depict a small fraction of the thousands of happy customers we assist daily. We understand that your...
Anthony Albano treated me very rudely when I received a call back for an online quote.
He became aggressive once I mentioned I was waiting on other quotes and asked why it would take so long since th [More]
Driver damaged my vehicle while removing it from the car carrier and acknowledged! the fact that he had damaged the car. I witnessed the incident and filed a claim with Roadrunner within 10 days that [More]
RoadRunner Auto Transport - Ken, we sincerely apologize for the issues that occurred with your shipment. It is our understanding that your claim had been addressed promptly at the time of its submission to us, however it requir...
I was given a price and received multiple phone call after the fact trying to increase the price of the initial quote. One was if I wanted insurance, I always said I didn’t and then I got another one [More]
RoadRunner Auto Transport - Max, unfortunately because the first carrier we assigned to your transport was unable to follow thru we assigned another carrier to transport your vehicle that valued the space on their trailer higher...
They provided a quote, and at time of pick up confirmation they increased their price by 25% and tried to tell me this was common practice. This is only after I had to follow up with them almost a wee [More]
RoadRunner Auto Transport - Nancy, we regret that you chose to cancel your shipment with us before we were able to assist you. Every carrier has their own pricing as they are owner-operators and the cost of the carrier willing t...
My vehicle was scheduled to be picked up the 29th so it’d be delivered on or around Jan 5 , my arrival date to my new home.The rep never discussed dates are estimated verbally.
Once you sign a contra [More]
RoadRunner Auto Transport - Will, we are sorry to hear that you chose to cancel your shipment with us. Carriers are typically assigned on or close to your provided ready date, however there was a delay due to carrier availabilit...
I was given a confirmation of a transport company and pick up day for my car shipment. On the day of pick up, I have not heard anything from them by the middle of the day, so I contacted their custome [More]
RoadRunner Auto Transport - Holly, we strive to provide excellent customer service and regret the experience you have had with us. We understand that you have not contacted the correct carrier company, as all the carriers we wor...
I paid to ship my vehicle from TX to ID and the carrier was involved in an accident. My vehicle was damaged during that accident and a tow company had to recover my vehicle and the carrier’s vehicle a [More]
RoadRunner Auto Transport - Stuart, we sincerely apologize for the damages that occurred during your vehicle’s shipment. We have an extremely low damage rate and deeply regret the experience you've had with the carrier that assi...
