I registered for a delivery a month in advance, coast-to-coast. Fortunately, they did not charge me, however, I never heard back from them regarding a pick-up date. They don't answer their phone and t [More]
RoadRunner Auto Transport - Ron, we appreciate your feedback and are truly sorry for the inconvenience you experienced with our service. We deeply regret any frustration caused by the lack of communication and the issues you enc...
My vehicle was delivered only bc the police found the contractor company that RR hired. This company has also lied and manipulated me so much that is sad. I will never use this company again.
To start, I hardly ever write reviews (good or bad), but service from Road Runner was THE WORST! I initially booked a car shipment about 3 weeks prior to my desired pick up date on 5/17/2023. I spoke [More]
RoadRunner Auto Transport - Nicole, thank you for sharing your feedback about your experience with us here at RoadRunner Auto Transport. We apologize for the inconvenience and frustration you encountered during the process. We t...
I scheduled a transport weeks in advance and confirmed it a few days before pick up. The price was increased but I didn't have many options about that. Then I never heard anything from the driver even [More]
RoadRunner Auto Transport - Maggie, we strive to provide excellent customer service and we are very are sorry to hear about your recent experience. We have asked that management contact you as soon as possible to aide in resolvi...
Do not use Road Runner. They were the first company i spoke with and reassured me they could handle picking up my car at the port in Brunswick Ga and deliver to my home in Alabama. They strung me a [More]
RoadRunner Auto Transport - Patricia, we apologize for any inconvenience you may have experienced, due to the unexpected cancellation of the assigned carrier. It is for this reason that we rely on a vast network of carriers read...
I shipped a car with them from Oregon to Illinois, it was over two weeks late (not due to weather). I've never had such bad service along with lack of customer service. I called every day to get an u [More]
RoadRunner Auto Transport - Michelle, thank you for taking the time to share your feedback. Because circumstances arise that cannot be anticipated like road closures and breakdowns, we always advise that all dates are estimated...
I was not informed that picking up my vehicle could take a week! This is completely unacceptable. Agent was misleading making me think the car would be picked up the day after booking. On hold forever [More]
RoadRunner Auto Transport - Elizabeth, we are sorry to hear that you experienced any difficulty contacting us during the holiday weekend. While we were able to work quickly to secure a trusted carrier to transport your vehicle, ...
Had a horrible experience over the phone with Wuilfredo Cortez. He continued to talk down to me as a female believing I didn't understand how pricing for shipping vehicles worked. Ater thanking him fo [More]
RoadRunner Auto Transport - Jessica, we are sorry to hear that you felt gender had anything to do with our required explanation of our pricing. Our representative attempted to explain that when shopping for quotes with multiple ...
Had a quote with pickup schedualed. $1095 Wed
Called day of said price had increased $200.
I had to move forwand had car sitting. $1250
Found out from a different carrier they had it posted for $925 [More]
RoadRunner Auto Transport - Andy, after careful evaluation of your records, we found that you were given inaccurate information perhaps as a mistake or a deliberate defamatory action taken by a competitor. We feel this is in err...
BUYER BEWARE. I just shipped 2 cars cross country with Roadrunner and had a horrible experience.
1) One of my cars arrived over 2 weeks late even though i booked it almost 2 months in advance. ( [More]
RoadRunner Auto Transport - Sam, thank you for providing us with an opportunity to apologize for the issues that occurred with your vehicle’s shipment. Unfortunately, because delays are common during ground transportation and ci...
