Nicole, thank you for sharing your feedback about your experience with us here at RoadRunner Auto Transport. We apologize for the inconvenience and frustration you encountered during the process. We take your concerns seriously and appreciate the opportunity to address them. Firstly, we sincerely apologize for the lack of communication and the delays you experienced with the carrier assignment for your car shipment. We understand that this caused significant stress and inconvenience for you, especially considering your travel plans. This level of service is not indicative of our usual standards, and we are taking immediate steps to investigate the matter and improve our processes. We regret any miscommunication that may have occurred during your interactions with our agent, it is our policy to provide accurate and reliable information to our customers, and we apologize if this was not the case in your situation. We will ensure that appropriate measures are taken to address this issue with the agent involved. Regarding your difficulty in canceling your booking, we understand your frustration. Our team should have been more responsive and available to assist you promptly. We apologize for any inconvenience caused by the lack of communication and long hold times. We will review our customer service protocols to ensure that such delays are minimized in the future. We appreciate your feedback about the competitive pricing of our quotes. While we strive to provide affordable options to our customers, we understand that a balance needs to be maintained to attract reliable carriers. We will review our pricing strategies to ensure they align with industry standards and meet customer expectations. Once again, we apologize for the inconvenience and frustration you experienced. We appreciate your feedback, as it helps us identify areas for improvement.