Company Response Review Report Review
Vehicle involved in accident

Stuart Bailey Submitted this review about RoadRunner Auto Transport
Review made Live: 1/3/2022 12:29:00 PM
I paid to ship my vehicle from TX to ID and the carrier was involved in an accident. My vehicle was damaged during that accident and a tow company had to recover my vehicle and the carrier’s vehicle and trailer. The next day the carrier left ID and returned to TX and my vehicle remained at a tow yard. I spent over a week frantically trying to organize the delivery of my vehicle from Road Runner but to this day (8 days later) I have yet to receive a phone call from anyone in that awful company. I had to pay out of pocket for another transport company to deliver my vehicle because every day it sat at the tow yard it accrued more storage fees. I finally received my vehicle and it was definitely damaged and I STILL cannot get anyone from Road Runner to call me so I can file my claim. I paid the extra money for comprehensive insurance for any damage up to and including total loss of the vehicle. I have disputed the funds with my bank and VISA and I have filed a complaint with the Better Business Bureau. I will not stop there until this shameful company takes the necessary action of picking up a phone and calling their customer who spent $3,480 with them and didn’t receive anything they paid for.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Idaho
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R487180
Quote or Order Cost:
$3480

Car Condition
  • Vehicle was damaged
Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 1/5/2022 5:23:00 PM
Stuart, we sincerely apologize for the damages that occurred during your vehicle’s shipment. We have an extremely low damage rate and deeply regret the experience you've had with the carrier that assisted you. We understand that our claims department has since been in contact with you, and we are sorry for any delay in communication you may have experienced due to limited availability during the holiday weekend. We are currently working alongside the carrier to find the best resolution to this issue and have issued a significant refund for your troubles, we appreciate your patience and cooperation during this unfortunate situation.