Company Response Review Report Review
Poor service! Never again.

Jason Alexander Submitted this review about RoadRunner Auto Transport
Review made Live: 10/7/2021 10:24:00 AM
I engaged them a week before the requested pickup, and the quote came in at least $200 more then any other quote I received. I agreed because I know cheaper is not always better. What a mistake. These guys started slinging terrible carrier options at me, most cost more, many with 2-3 day delayed pick-up date, and never on my terms. I understand that these shippers are owner-operators, but good luck trying to get RR on the phone or email. You'll sit on hold for 15+ mins each time, you'll be met with some smart-mouthed kid, and they're all short and rude. I won't do this again. Ever.
Shipment Details
Origin State:
Maryland
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R468302
Quote or Order Cost:
$1570

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 10/8/2021 9:43:00 PM
Jason, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the live chat feature to our website. Our team will always inform you of any available options that we receive and provide you with the option to accept or decline, we are very sorry that you chose to cancel with us, and we are no longer assisting you with your vehicle’s relocation.