When I search for shipping company to ship my cars from Illinois to California, they were quickly to responded my search. They were quickly charged my money and they even charged more money for shippi [More]
RoadRunner Auto Transport - Brenda, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. We would never hang up intentionally as it is our policy is t...
I had problems with my shipment, but the worst part of it was their customer service (or rather, the lack of customer service). They are quick to make a sale and take your money, but are next to impos [More]
RoadRunner Auto Transport - Christine, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. If a customer is possibly unable to be present at ...
The sales man promised my car would be picked up 2 to 3 days after booking...I waited 3 weeks and then lost patience and found another more liable company (they were more realistic on price) who got t [More]
RoadRunner Auto Transport - TJ, we apologize for the issues that occurred with your shipment. Unfortunately, your delivery location is off route and not frequented by our carrier network. We regret that you chose to cancel your...
Taylor Donahue was my rep. After he made promises he disappeared once paid. Taylor also misled me about payment stating that full payment is not due until a confirmation for p/u and delivery was conf [More]
RoadRunner Auto Transport - Frank, we strive to provide excellent customer service and regret the experience you have had with us. Every carrier does have their own pricing as they are owner-operators, and the cost was higher th...
I received a quote quickly and was initially given a carrier pretty fast also. When that carrier canceled, it took a few more days to get another carrier. The second carrier canceled, at that point I [More]
RoadRunner Auto Transport - Tanesia, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. The first carriers that were assigned for your move could no...
I would not recommend this company to ANYONE. They justify their high prices by being the "pros" and warn of things that will happen with "lessor" companies, then do ALL of the things they warned abou [More]
RoadRunner Auto Transport - Andrew, thank you for taking time to provide feedback, it is valuable to us and will be used to improve our services for future customers. We are sorry to read of your frustrations while trying to con...
Contracted with Roadrunner on March 12 for a pickup on April 6. I understood there could be a delay of 24 to 48 hours in making pickup, so I booked a flight for Friday April 9. After the pickup was [More]
RoadRunner Auto Transport - John, thank you for taking the time to share your experience. it is in our customer best interest to have answers to often asked questions prepared to better serve our customers more quickly and effic...
I was terribly disappointed in the service provided for their fee. They were not the cheapest but the man I spoke to assured me my car would be picked up on the day I needed and delivered soon thereaf [More]
RoadRunner Auto Transport - Jeff, we are sorry to hear of any inconvenience this delay may have caused. Unfortunately, we are susceptible to delays due simply to the unpredictable nature of ground transportation. Thank you for p...
4 days from my first available date and no communication, follow-up or prospective carrier assignment--just the same canned message that "a carrier will reach out to you by text/email when they are av [More]
RoadRunner Auto Transport - Reuben, we strive to provide excellent customer service and regret the experience you have had with us. There was a delay in assigning a carrier as this route was not being frequented by our carriers....
Truck was to be delivered April 1 or 2, it is the end of business April 2 and no truck. Spoke to Serge at I5 Transport who Roadrunner contracted with and he took no responsibility, just made excuses. [More]
RoadRunner Auto Transport - David, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Unfortunately, we are susceptible to delays during transport a...
Booked a reservation to ship vehicle, over 3 days with zero communication. I continued to attempt to contact Roadrunner, and now heading into day 4 with no arrangements to pick up/deliver my vehicle, [More]
RoadRunner Auto Transport - Bill, we strive to provide excellent customer service and regret the experience you have had with us. Unfortunately, there was a delay in assigning a carrier willing to transport your vehicle, your pi...
Revised:
This revision is due to damages that was done. The vehicle was delivered one day early and damaged. I placed a claim and was told the vehicle was damaged prior, which is not true. Somehow, th [More]
RoadRunner Auto Transport - Sherman, we sincerely apologize for the issues that occurred with your shipment. We have an extremely low damage rate and deeply regret the experience you have had with the carrier that assisted you.
Do not use this company! Changed my schedule the day before after I had already planned my relocation I.e. hotels and plane tickets. Called to get answers and encountered a rude customer service perso [More]
RoadRunner Auto Transport - Steven, we strive to provide excellent customer service and regret the experience you have had with us. We always stress flexibility when scheduling your transport as all dates are estimated and subje...
Once you make a reservation RoadRunner starts sending you 6 texts and 6 emails a day regarding their "Terms and Conditions" contract. The representatives are not trained to tell you that as soon as yo [More]
RoadRunner Auto Transport - Erin, thank you for providing us with the opportunity to address this issue. In the payment section of our terms and conditions contract, the first line reads, “Customer credit card will be charged wh...
