I had problems with my shipment, but the worst part of it was their customer service (or rather, the lack of customer service). They are quick to make a sale and take your money, but are next to impos [More]
RoadRunner Auto Transport - Christine, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. If a customer is possibly unable to be present at ...
The sales man promised my car would be picked up 2 to 3 days after booking...I waited 3 weeks and then lost patience and found another more liable company (they were more realistic on price) who got t [More]
RoadRunner Auto Transport - TJ, we apologize for the issues that occurred with your shipment. Unfortunately, your delivery location is off route and not frequented by our carrier network. We regret that you chose to cancel your...
Taylor Donahue was my rep. After he made promises he disappeared once paid. Taylor also misled me about payment stating that full payment is not due until a confirmation for p/u and delivery was conf [More]
RoadRunner Auto Transport - Frank, we strive to provide excellent customer service and regret the experience you have had with us. Every carrier does have their own pricing as they are owner-operators, and the cost was higher th...
I received a quote quickly and was initially given a carrier pretty fast also. When that carrier canceled, it took a few more days to get another carrier. The second carrier canceled, at that point I [More]
RoadRunner Auto Transport - Tanesia, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. The first carriers that were assigned for your move could no...
I would not recommend this company to ANYONE. They justify their high prices by being the "pros" and warn of things that will happen with "lessor" companies, then do ALL of the things they warned abou [More]
RoadRunner Auto Transport - Andrew, thank you for taking time to provide feedback, it is valuable to us and will be used to improve our services for future customers. We are sorry to read of your frustrations while trying to con...
Contracted with Roadrunner on March 12 for a pickup on April 6. I understood there could be a delay of 24 to 48 hours in making pickup, so I booked a flight for Friday April 9. After the pickup was [More]
RoadRunner Auto Transport - John, thank you for taking the time to share your experience. it is in our customer best interest to have answers to often asked questions prepared to better serve our customers more quickly and effic...
I was terribly disappointed in the service provided for their fee. They were not the cheapest but the man I spoke to assured me my car would be picked up on the day I needed and delivered soon thereaf [More]
RoadRunner Auto Transport - Jeff, we are sorry to hear of any inconvenience this delay may have caused. Unfortunately, we are susceptible to delays due simply to the unpredictable nature of ground transportation. Thank you for p...
4 days from my first available date and no communication, follow-up or prospective carrier assignment--just the same canned message that "a carrier will reach out to you by text/email when they are av [More]
RoadRunner Auto Transport - Reuben, we strive to provide excellent customer service and regret the experience you have had with us. There was a delay in assigning a carrier as this route was not being frequented by our carriers....
Truck was to be delivered April 1 or 2, it is the end of business April 2 and no truck. Spoke to Serge at I5 Transport who Roadrunner contracted with and he took no responsibility, just made excuses. [More]
RoadRunner Auto Transport - David, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Unfortunately, we are susceptible to delays during transport a...
Booked a reservation to ship vehicle, over 3 days with zero communication. I continued to attempt to contact Roadrunner, and now heading into day 4 with no arrangements to pick up/deliver my vehicle, [More]
RoadRunner Auto Transport - Bill, we strive to provide excellent customer service and regret the experience you have had with us. Unfortunately, there was a delay in assigning a carrier willing to transport your vehicle, your pi...
Revised:
This revision is due to damages that was done. The vehicle was delivered one day early and damaged. I placed a claim and was told the vehicle was damaged prior, which is not true. Somehow, th [More]
RoadRunner Auto Transport - Sherman, we sincerely apologize for the issues that occurred with your shipment. We have an extremely low damage rate and deeply regret the experience you have had with the carrier that assisted you.
Do not use this company! Changed my schedule the day before after I had already planned my relocation I.e. hotels and plane tickets. Called to get answers and encountered a rude customer service perso [More]
RoadRunner Auto Transport - Steven, we strive to provide excellent customer service and regret the experience you have had with us. We always stress flexibility when scheduling your transport as all dates are estimated and subje...
Once you make a reservation RoadRunner starts sending you 6 texts and 6 emails a day regarding their "Terms and Conditions" contract. The representatives are not trained to tell you that as soon as yo [More]
RoadRunner Auto Transport - Erin, thank you for providing us with the opportunity to address this issue. In the payment section of our terms and conditions contract, the first line reads, “Customer credit card will be charged wh...
I am a new Lieutenant in the Air Force who is heading to their first base. I called two weeks before I was set to leave and told them I needed it picked up by a certain day and ensured me they could b [More]
RoadRunner Auto Transport - Derek, we apologize for the delay in carrier assignment and for any inconvenience this may have caused you. We regret that we are no longer able to assist you with your vehicles transport. Your feedba...
HORRIBLE company, lied from the start and said they could get my vehicle picked up by a date. Never contacted me after paying just left me hanging for days. Finally cancelled and got a real company to [More]
RoadRunner Auto Transport - Alex, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Your credit card was not charged for this transport and only would have been with your full knowledge and wh...
Horrible experience. The driver never showed up the day they were supposed to and we were never notified. The entire situation was completely mishandled. Once Roadrunner ran our credit card, they disa [More]
RoadRunner Auto Transport - Melissa, we apologize for any inconveniences this one-day delay may have caused you. Unfortunately, we are susceptible to delays during transport and always express that all dates associated with tran...
I booked with this company on a Saturday, thinking it would be at least assigned by the scheduled pickup date and it was not so I decided to call and cancel and fly out myself due to needing the vehic [More]
RoadRunner Auto Transport - Quiana, thank you for providing us with the opportunity to address this issue. Typically, we require about two weeks of notice to secure a carrier for your vehicles route. Since you booked on Saturday...
Booked online 2 weeks before the pick up and never heard from anyone. I called the day before the pick up just to confirm since I have never heard from anyone. They guaranteed they would be there. pic [More]
RoadRunner Auto Transport - Don, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Unfortunately, your delivery route is not frequented by our carrier network and the assignment of a carrier t...
Was quoted a price, then when to make arraignments it was mare than twice the amount I was quoted, be careful dealing with this out fit. Very disappointed with the experience we had with this company. [More]
You know, I understand things take time, but when you promise someone on the phone that it'll "definitely be within 4 days" then 2 weeks pass and you tell your customer to refer to the order agreement [More]
Mike at godspeedtransport.com saved the day! Roadrunner lied to me about any and everything! Wouldn't answer their phone or update at all! Mike at godspeed transport did and he was honest and got my v [More]
Quoted one price online, called back with a new price and I accepted, Called again with another new one and blamed it on driver shortages
RoadRunner Auto Transport - Don, thank you for providing us with the opportunity to address this concern, unfortunately carrier we assigned to your transport requested additional funds as they are owner operators and priced the ...
They are two days overdue on my vehicle delivery, They do not answer emails or telehones. Terrible service they have provided no updates on delivery date
RoadRunner Auto Transport - Don, we see that your vehicle has since been delivered however we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provi...
Roadrunner is usually bad, but my last shipment was in Chicago for 3 weeks because the truck broke down. The reason they didn't send someone to pick up the trailer is because you get what you pay for [More]
RoadRunner Auto Transport - Nimbus, we are sorry to hear of any inconvenience this delay may have caused you. All carriers are internally rated based on performance and your feedback is important to us. We appreciate the time yo...
