Company Response Review Report Review
Avoid. Run the other way.

CT Submitted this review about RoadRunner Auto Transport
Review made Live: 4/30/2021 11:25:00 AM
I had problems with my shipment, but the worst part of it was their customer service (or rather, the lack of customer service). They are quick to make a sale and take your money, but are next to impossible to get a hold of by phone once they’ve secured their payment. Issues with your shipment? Forget about trying to contact them for help. They couldn’t care less once they have your money in hand. Customer service agent was rude and dismissive. I voiced my concerns and his response was practically a “so what do you want me to do about this?”. I could get better customer service from a teenager at a fast food restaurant than what I received here. I’ve never gotten off the phone with such a butter taste in my mouth. They don’t even bother to reassure you or help, instead they say that “everything’s in the contract” and they’re off the hook for problems that you might encounter. Run the other way. There are dozens, if not hundreds of auto transport options out there with much better customer service than they have here.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Louisiana
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R409337
Quote or Order Cost:
$1145

Car Condition
  • Vehicle was dirty
Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/30/2021 6:40:00 PM
Christine, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. If a customer is possibly unable to be present at either the pickup or delivery location, we suggest a secondary contact should be appointed to assist with your vehicles transport. We understand that your vehicle arrived earlier than we had originally expected, typically we account for traffic delays and routine stops to predict transit times. It is always stressed that dates are estimated because of unforeseen circumstances like this that we cannot control. We do apologize for the difficulty you experienced when trying to contact us, we have been experiencing high call volume due to seasonal demands. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the live chat feature to our website.