Company Response Review Report Review
Horrible company. DO NOT USE THEM!

Brenda Submitted this review about RoadRunner Auto Transport
Review made Live: 5/1/2021 9:42:00 AM
When I search for shipping company to ship my cars from Illinois to California, they were quickly to responded my search. They were quickly charged my money and they even charged more money for shipping cost which is fine. The day they supposed to pickup my cars they were late for two hours. I checked back half way to the week and they said they were on time to delivery even though their tracking system did not updated after pickup my cars. They supposed to delivery my cars yesterday and they did not. I have been online and called them and they have been hung up on me for 7x. I couldn’t talk to anybody about my cars. Do NOT USE THIS COMPANY.
Shipment Details
Origin:
Naperville , Illinois
Pickup:
Late
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R410247
Quote or Order Cost:
$2500

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 5/4/2021 7:16:00 PM
Brenda, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. We would never hang up intentionally as it is our policy is to provide excellent customer service. Your vehicle has since been successfully delivered to its destination.