Company Response Review Report Review
Dishonest, rushed, chaotic.

Andrew Myers Submitted this review about RoadRunner Auto Transport
Review made Live: 4/12/2021 12:00:00 PM
I would not recommend this company to ANYONE. They justify their high prices by being the "pros" and warn of things that will happen with "lessor" companies, then do ALL of the things they warned about anyways, themselves. They lied about the insurance coverage available and waited till the day of pickup to call back and "upsell" me the rest of the coverage. There is NO ONE at the company to answer calls, and they are perfectly willing to hang up on you without giving it a second thought. There is little to no respect for you as the customer with this company, they have a more dedicated sales team and buy the keywords in Google and that is the ONLY reason they appear to be more professional
Shipment Details
Origin:
Queen Creek, Washington 85142
Pickup:
Never
Destination:
Tacoma, Arizona 98422
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/13/2021 6:58:00 PM
Andrew, thank you for taking time to provide feedback, it is valuable to us and will be used to improve our services for future customers. We are sorry to read of your frustrations while trying to contact us. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the live chat feature to our website.