Taylor Donahue was my rep. After he made promises he disappeared once paid. Taylor also misled me about payment stating that full payment is not due until a confirmation for p/u and delivery was conf [More]
RoadRunner Auto Transport - Frank, we strive to provide excellent customer service and regret the experience you have had with us. Every carrier does have their own pricing as they are owner-operators, and the cost was higher th...
I received a quote quickly and was initially given a carrier pretty fast also. When that carrier canceled, it took a few more days to get another carrier. The second carrier canceled, at that point I [More]
RoadRunner Auto Transport - Tanesia, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. The first carriers that were assigned for your move could no...
I would not recommend this company to ANYONE. They justify their high prices by being the "pros" and warn of things that will happen with "lessor" companies, then do ALL of the things they warned abou [More]
RoadRunner Auto Transport - Andrew, thank you for taking time to provide feedback, it is valuable to us and will be used to improve our services for future customers. We are sorry to read of your frustrations while trying to con...
Contracted with Roadrunner on March 12 for a pickup on April 6. I understood there could be a delay of 24 to 48 hours in making pickup, so I booked a flight for Friday April 9. After the pickup was [More]
RoadRunner Auto Transport - John, thank you for taking the time to share your experience. it is in our customer best interest to have answers to often asked questions prepared to better serve our customers more quickly and effic...
Truck was to be delivered April 1 or 2, it is the end of business April 2 and no truck. Spoke to Serge at I5 Transport who Roadrunner contracted with and he took no responsibility, just made excuses. [More]
RoadRunner Auto Transport - David, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Unfortunately, we are susceptible to delays during transport a...
Booked a reservation to ship vehicle, over 3 days with zero communication. I continued to attempt to contact Roadrunner, and now heading into day 4 with no arrangements to pick up/deliver my vehicle, [More]
RoadRunner Auto Transport - Bill, we strive to provide excellent customer service and regret the experience you have had with us. Unfortunately, there was a delay in assigning a carrier willing to transport your vehicle, your pi...
Once you make a reservation RoadRunner starts sending you 6 texts and 6 emails a day regarding their "Terms and Conditions" contract. The representatives are not trained to tell you that as soon as yo [More]
RoadRunner Auto Transport - Erin, thank you for providing us with the opportunity to address this issue. In the payment section of our terms and conditions contract, the first line reads, “Customer credit card will be charged wh...
I am a new Lieutenant in the Air Force who is heading to their first base. I called two weeks before I was set to leave and told them I needed it picked up by a certain day and ensured me they could b [More]
RoadRunner Auto Transport - Derek, we apologize for the delay in carrier assignment and for any inconvenience this may have caused you. We regret that we are no longer able to assist you with your vehicles transport. Your feedba...
HORRIBLE company, lied from the start and said they could get my vehicle picked up by a date. Never contacted me after paying just left me hanging for days. Finally cancelled and got a real company to [More]
RoadRunner Auto Transport - Alex, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Your credit card was not charged for this transport and only would have been with your full knowledge and wh...
Horrible experience. The driver never showed up the day they were supposed to and we were never notified. The entire situation was completely mishandled. Once Roadrunner ran our credit card, they disa [More]
RoadRunner Auto Transport - Melissa, we apologize for any inconveniences this one-day delay may have caused you. Unfortunately, we are susceptible to delays during transport and always express that all dates associated with tran...
