When I search for shipping company to ship my cars from Illinois to California, they were quickly to responded my search. They were quickly charged my money and they even charged more money for shippi [More]
RoadRunner Auto Transport - Brenda, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. We would never hang up intentionally as it is our policy is t...
The sales man promised my car would be picked up 2 to 3 days after booking...I waited 3 weeks and then lost patience and found another more liable company (they were more realistic on price) who got t [More]
RoadRunner Auto Transport - TJ, we apologize for the issues that occurred with your shipment. Unfortunately, your delivery location is off route and not frequented by our carrier network. We regret that you chose to cancel your...
Taylor Donahue was my rep. After he made promises he disappeared once paid. Taylor also misled me about payment stating that full payment is not due until a confirmation for p/u and delivery was conf [More]
RoadRunner Auto Transport - Frank, we strive to provide excellent customer service and regret the experience you have had with us. Every carrier does have their own pricing as they are owner-operators, and the cost was higher th...
I received a quote quickly and was initially given a carrier pretty fast also. When that carrier canceled, it took a few more days to get another carrier. The second carrier canceled, at that point I [More]
RoadRunner Auto Transport - Tanesia, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. The first carriers that were assigned for your move could no...
I would not recommend this company to ANYONE. They justify their high prices by being the "pros" and warn of things that will happen with "lessor" companies, then do ALL of the things they warned abou [More]
RoadRunner Auto Transport - Andrew, thank you for taking time to provide feedback, it is valuable to us and will be used to improve our services for future customers. We are sorry to read of your frustrations while trying to con...
Contracted with Roadrunner on March 12 for a pickup on April 6. I understood there could be a delay of 24 to 48 hours in making pickup, so I booked a flight for Friday April 9. After the pickup was [More]
RoadRunner Auto Transport - John, thank you for taking the time to share your experience. it is in our customer best interest to have answers to often asked questions prepared to better serve our customers more quickly and effic...
Truck was to be delivered April 1 or 2, it is the end of business April 2 and no truck. Spoke to Serge at I5 Transport who Roadrunner contracted with and he took no responsibility, just made excuses. [More]
RoadRunner Auto Transport - David, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Unfortunately, we are susceptible to delays during transport a...
Booked a reservation to ship vehicle, over 3 days with zero communication. I continued to attempt to contact Roadrunner, and now heading into day 4 with no arrangements to pick up/deliver my vehicle, [More]
RoadRunner Auto Transport - Bill, we strive to provide excellent customer service and regret the experience you have had with us. Unfortunately, there was a delay in assigning a carrier willing to transport your vehicle, your pi...
Once you make a reservation RoadRunner starts sending you 6 texts and 6 emails a day regarding their "Terms and Conditions" contract. The representatives are not trained to tell you that as soon as yo [More]
RoadRunner Auto Transport - Erin, thank you for providing us with the opportunity to address this issue. In the payment section of our terms and conditions contract, the first line reads, “Customer credit card will be charged wh...
