Deceptive and dishonest $199 cancellation fee without telling customer beforehand. Hidden in fine print. Beware.
SGT Auto Transport - Dear Fugu,
Thank you for your feedback. We respectfully disagree with your characterization of the cancellation fee as deceptive and dishonest.
At SGT Auto Transport, we invest significant time,...
I recently purchased a Tesla in New Jersey and needed it transported to California. Before booking, I made it VERY clear to every company I spoke with that I had a vacation scheduled in two weeks (Mem [More]
SGT Auto Transport - Dear Bryan,
We are sorry to hear that your experience did not meet your expectations and appreciate you taking the time to share your concerns. We understand how important timing was for this shipm...
WARNING! DON'T FALL VICTIM! They’ll tell you whatever you want to hear to earn your business, then disappear when deadlines aren’t met.
I recently purchased a Tesla in New Jersey and needed it trans [More]
SGT Auto Transport - Dear Bryan,
We are sorry to hear that your experience did not meet your expectations and appreciate you taking the time to share your concerns. We understand how important timing was for this shipm...
I was good to have SGT transport our vehicle but when it came time to pay, they didn't like my credit card as the zip code was not the same as either the pick up or drop off locations. They wanted a [More]
SGT Auto Transport - Dear Susan, thank you for sharing your feedback. We would like to clarify that the reason the credit card could not be used in this case was because you requested to pay the full amount by credit card...
SGT sent me an email (Credit Card charge $72.00) a day after I had already found a driver from another company. When I called SGT and told them that I was charged $72.00 and asked them to make a corre [More]
SGT Auto Transport - Dear Darrell,
Thank you for sharing your concerns. We respectfully disagree with the characterization of our company and would like to clarify the situation for accuracy and transparency.
SGT Au...
I’m moving from New York to Portland with a family and needed as much certainty as possible that I could get my car picked up before our flight, while preserving my ability to use my car. Enter SGT Au [More]
SGT Auto Transport - Dear Kenneth,
Thank you for taking the time to share your experience. We understand how critical reliable timing is when planning a family move, especially when travel arrangements are involved. Ou...
I contracted with SGT Auto Transport for shipping my vehicle in August 2024. I originally agreed to an open trailer for around $1,800 with guaranteed pickup on 8/18. On the day of pickup, SGT told me [More]
SGT Auto Transport - Dear Shang, thank you for sharing your feedback. We are truly sorry to hear about your disappointment and would like to provide clarification regarding the points raised, as accuracy is very important...
SGT Auto Transport is a predatory scam operation disguised as a legitimate business. What should have been a simple California to Florida car transport became a nightmare of extortion and incompetence [More]
SGT Auto Transport - Dear Andrew,
Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, and we would like to take this opportunity to clarify a few important points...
I booked with SGT Auto Transport because they guaranteed their quote was FINAL—no extra fees, no price hikes, period. They assured me they would never come back asking for more money.
That was a blat [More]
SGT Auto Transport - Dear Al,
I appreciate you reaching out and sharing your concerns. At SGT Auto Transport, we are committed to delivering the highest level of service, and your feedback is invaluable to us.
To en...
Do not believe their price match promise, they do not honor it. I was going to book with SGT, I received an agreement by email, in it was the wrong car information so did not e-sign it. Minutes late [More]
SGT Auto Transport - Dear Marsden,
Thank you for reaching out and sharing your feedback. We regret that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
On ...
