Dear Halyna, While we regret that your experience did not meet your expectations, the facts remain clear: the $199 cancellation fee fully applied under the terms of the contract you signed. Our cancellation policy is not hidden, discretionary, or optional. It is displayed on our website, reiterated in our Terms & Conditions, included in every customer communication, and stated directly within the Customer Shipping Contract. We operate with full transparency, and customers are responsible for reviewing the agreement before authorizing service. SGT invests significant resources into vetting and maintaining a compliant motor-carrier network, which is precisely why our cancellation policy exists and why it is enforced consistently. You entered a binding contract, and the fee was charged in accordance with those agreed-upon terms. Regarding your statement that we “offered a refund to remove your review,” that is not accurate. We reached out because we take all customer feedback seriously and wanted to address the concerns you raised. When service does not go perfectly, we make every effort to salvage the relationship and explore reasonable resolutions. However, no promises, conditions, or requests tied to your review were ever made. SGT has been in business for 15 years, and our reputation is built on transparency, compliance, and doing everything within our role as a broker to support our customers. The cancellation fee was rightful, contractually authorized, and communicated clearly from the outset.