Horrible services. Stay away. Paid extra for guaranteed pick up and delivery. 2 weeks later still didn't get our car. Horrible customer service. Can't get superviser on line. Pretty desperate now tryi [More]
I chose Montway to transport our car from FL to upstate NY because of the good reviews.
It was a mistake. The car was delivered to us with the windshield busted and the pillar bent / dented.
The [More]
I do not recommend this company. Lies and deception. Montway changed the pick-up date after they contacted and stated that they had assigned my vehicle to a carrier. Then they lied and said they tried [More]
Montway Auto Transport - Thank your for your review. We do apologize for the service issues that were experienced during your transaction. We have reviewed the order and see that a full refund has been issued. If you require ...
Transport scheduled for early afternoon. Driver was delayed until 6:30 pm and I had to keep calling him to get an updated status. Point-to-point delivery was also out the window, the driver had me dri [More]
Montway Auto Transport - Hello Dave, thank you for taking the time to share your feedback. I am sorry to hear that your experience has not met your expectations. Not everyone ships a car every day, so they may not be aware of...
We lost 450$ stocking fees because this company was not able to find a solution in advertised time. Only after they called again and asked to rise the initial quote by 120$they found a transporter in [More]
Montway Auto Transport - Thank you for taking the time to share your experience. I am sorry to hear that our services did not meet your expectations. As part of our standard shipping process, we provide estimated shipping tim...
Our vehicle was damaged in transport through a transport company chosen by Montway, and is being held hostage in various storage yards in LA area with GPS disabled. Montway worked hand in hand with Pa [More]
Montway Auto Transport - Thank you for taking the time to provide your feedback. We work hard to provide clear and efficient service, as auto transport is a complex service with many moving parts and regulations. We apologize...
I have used Montwqy twice. The first time was great, the second was a total disaster. I won't use them again. They quoted me a rate and assured me there would be no issue getting my car picked up a [More]
Montway Auto Transport - Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day an...
Working with Montway was one of the worst customer service catastrophes I have experienced with a company. The following are black and white, provable facts:
> The customer service rep said I would [More]
Our vehicle was damaged in transport through a transport company chosen by Montway, and is being held hostage in various storage yards in LA area with GPS disabled. Montway worked hand in hand with Pa [More]
Montway Auto Transport - Thank you for taking the time to rate us. Based on the information provided, we are not able to locate your order. We would like to learn more about your experience so that we can resolve your concern...
There was lack of clear communication... Nobody ....had the correct information every time I called... The standard response was call the driver... The main office only took their cut and did not ca [More]
Montway Auto Transport - Thank you for taking the time to rate us. Based on the information provided, we are not able to locate your order. We would like to learn more about your experience so that we can resolve your concern...
DO NOT USE MONTWAY. THEY WITHHOLD INFORMATION AND LEAVE YOU IN THE DARK. WE HAD TO REPORT OUR VEHICLE STOLEN TO THE POLICE BEFORE MONTWAY TOOK ACTION!
Montway Auto Transport - Thank you for taking the time to leave a review. We have checked on your order and it was delivered as contracted. Communication can sometimes be slow as we have to rely on carriers to provide informa...
Contracted with Montway to pick up a car in Tennessee yesterday. they did not pick up the car as agreed and did not call either me the buyer or the seller that they would not be picking up the car, so [More]
Montway Auto Transport - Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to gua...
We used Montway before and had a good experience. This time used them for 2 cars and one of the cars has required service with battery and sensor issues. I noticed it when I started the engine upon [More]
Montway Auto Transport - Hello, we are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway sh...
I booked two orders for my two different cars, one from Colorado to Nebraska and another from Ohio to Nebraska. They promised me that they should be picked up within 5 days, but the one from Colorado [More]
Montway Auto Transport - Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to gua...
They bought my confidence with a quote of $979.00 to ship a car from Florida to Illinois. Once I responded, the calls, emails, and texts started flooding in. In total, I counted ELEVEN different peo [More]
Montway Auto Transport - Thank you for sharing your experience. As a broker, it is important to us that we deliver top-notch service for our shippers. I am sorry to hear that your expectations were not met. Auto transportatio...
To so I was super impressed with the experience would be a lie. Where to begin… Well I had scheduled a pick up date, which was fine, however when the date arrived, is when the headache began. The driv [More]
Montway Auto Transport - Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. We agree that communication is essential to great service and it is a core value to which we hold ev...
Terrible broker, not a direct carrier. I thought it would be a trusted carrier that would pick up my bike for a 800 mile move. Instead, a brokered service showed up with a box truck with lift to load [More]
Montway Auto Transport - Hello Michael. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced with the shipment of your motorcycle. Montway is an auto tra...
This company will give you your worst transportation experience. They do not respond to inquiries and actually lie when they say they will call you back! They sent an update for my delivery 3 days A [More]
Montway Auto Transport - Hello Kevin. Thank you for taking the time to share your feedback with us. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. We work...
Terrible broker, not a direct carrier. I thought it would be a trusted carrier that would pick up my bike for a 800 mile move. Instead, a brokered service showed up with a box truck with lift to load [More]
Montway Auto Transport - Hello Michael. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced with the shipment of your motorcycle. Montway is an auto tra...
I called an agent to inquire about shipping a 1930 Model A. I told the agent that another carrier came to pick up the car and couldn't drive it and left. I was told by the agent that nothing would be [More]
Montway Auto Transport - Hello Douglas. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to matc...
Crack in front grill and license plate cover was overlooked due to weather conditions ( ice and snow ) insurance won't cover it .
Otherwise a Great service . Timely and friendly.
Montway Auto Transport - Hello Johann. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Mon...
I had my car transported to Arizona. I did not use the car for over a week after it was delivered, and did not remove the baskets that I had moved in the car until later. When I brought the baskets i [More]
Montway Auto Transport - Hello Carla. Thank you for your feedback. We are sorry to hear that we have not met your expectations. Montway's services are to match your shipment with a licensed and insured motor carrier. Montway ...
auto was picked up on time from Folsom CA then then driver went to San Diego then cross country to Miami. It was to be delivered in Central Florida, then a day late. Then the driver ripped a hole in [More]
Montway Auto Transport - Hello Faye. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montw...
I placed an order with Montway on Nov 6th for a pick up the week of Dec 11th - 15th 2023. I was told they could not tell me which day the car would be picked up, but 90% of the time it would be pick [More]
Montway Auto Transport - Hello Kimberly. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to mat...
The first car I had them transport they set everything up and sent me the confirmation. Then there was no communication with anyone to tell you exact day and time. That is the problem with this compan [More]
Montway Auto Transport - Hello Rochelle. Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. As a broker, our services are to match your shipment with a properly licensed and i...