Terrible Service

George Ash Submitted this review about Montway Auto Transport
Review made Live: 5/2/2024 2:35:00 PM
I have used Montwqy twice. The first time was great, the second was a total disaster. I won't use them again. They quoted me a rate and assured me there would be no issue getting my car picked up and delivered within the time frame I wanted. At the end of the pick up window, they said they could not meet my time frame and also, the shipment would cost $300 more because there wasn't much traffic going from AZ to MI in the spring (???). They then promised if I agreed to pay the extra amount, they would ship it later that week.I had no choice but to agree. I arranged for an agent to hold the vehicle and make it available for pick up. It is now past the second agreed upon pick up date and the car has not been picked up. The assigned driver doesn't answer his phone. No one can reach the driver. My agent has been waiting all day to deliver the vehicle. Montway has no answers for me.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/10/2024 5:33:00 PM
Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and may present shippers with a variety of options to move their vehicles - some of these may be at a higher than quoted rate depending on supply and demand. Due to the complexity of auto shipping, we are unfortunately unable to promise or guarantee any specific shipping dates for standard shipments. Please refer to our service terms for more information.