1. Content Requirements - We are looking to provide quality reviews. We ask that the reviews meet a certain standard. One way we look to achieve this is by requiring that the review refer to your specific experiences with the auto transporter. Also we require that the review be at least 200 characters of useful text. Also, we ask that reviewers avoid abusive language and exaggerating numbers.
2. Appears to be Anonymous - We do not allow anonymous posts. If a review uses a false name and/or email address, it will be removed.
3. Posts by Someone Using Multiple Names - This goes along with the previous item; post only your reviews, do not post reviews for other people. If we notice that someone is posting multiple reviews on the same company, we will consider those reviews by an anonymous source and they will be removed.
4. Duplicate Posts - People make mistakes, so if you need to change something on your post, feel free to do that. Just be aware that if you make multiple posts, all but your last entry will be removed.
5. Email Address not confirmed - You have 10 days to verify your email address. After that, your review will be removed if your email address was not verified.
6. Non-customer - Only customers are allowed to post a review. If a company informs us that a review was posted by a non-customer, we will remove the review and work with both the company and reviewer to verify whether or not the reviewer is a customer. Non-customers reviews will remain removed from the site. Also, no broker or carrier may post a review about their company or any other company on behalf of a customer.

So please take into consideration these things when viewing a companies rating and/or ranking in the reports.
• Company Size - Many companies move thousands of vehicles per year so a sample of only the customers who found Transport Reviews.com can be misleading. If a company estimates how many customers they serve each year this information will be available on the site. The question you have to ask your self is, "was the 99% of customers who didn't submit a review satisfied or unsatisfied with the companies service?" To take away this variable I would look for a theme of the reviews on the site and see if you can do something to prevent the same thing from happening when you ship with the company. Good or bad return to submit a review!
• Company Type - In the auto transport industry there are three types of companies:
  1. Brokers - Auto transport brokers are companies whose sole purpose is to find a carrier to handle the move of your vehicle. Our estimates show that there are around 350 brokers in the auto transport industry compared with the thousands of trucks and carriers that run different routes.
  2. Carriers - Car carriers are the work force of the auto transport industry. Without the actual carrier, vehicles would never arrive anywhere and we would all be driving our cars when we move. Some carriers have fixed routes like Miami, FL to San Diego, CA, while others are more nomadic and will work any of the 48 states plus Washington DC.
  3. Broker/Carriers - Broker carriers are, as the name would imply, both brokers and carriers. When they take your order they will either put it on a company owned truck or dispatch it to an independent carrier.
• Who's To Blame For Issues - When you ship your vehicle with a broker or broker/carrier you are actually going to deal with at least two separate companies during your transport, the broker and the actual carrier of the vehicle. If a vehicle is damaged the actual damage was done by the carrier and the brokers responsibility is only that they are the company that dispatched your vehicle to the carrier that damaged your vehicle.
  
  We encourage those who post a review to submit a review on both the broker and the carrier assuming they were different companies.

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