Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and may present shippers with a variety of options to move their vehicles. Due to the complexity of auto shipping, we are unfortunately unable to promise or guarantee any specific shipping dates for standard shipments nor do we guarantee delivery dates for Guaranteed Pick Up orders - only the pick-up date is guaranteed. Please refer to our service terms for more information. We tried locating your order from the information provided here and are unable to do so. Feel free to reach out to us and our support team will be happy to provide any updates they have. https://www.montway.com/contact-us