Let me first apologize for such a long review. Where to start with this review. If I could, I would rate them a 0. First, my broker, Pete Reynolds, was amazing!! He communicated with me consistently a [More]
Twice! Twice I have tried to use Mercury and swore after the first time I would never again. Now this time I swear I won’t. Jim Gozde is a liar. Make it seem like they are working so hard to find you [More]
Unbelievably horrible service. Scott Hawley kept me on the line for 2 weeks, updating me every day saying he was doing everything he could to get my car shipped. Never answered or returned my calls. E [More]
Mercury Auto Transport - Hi Julia, I am sorry we were unable to locate a carrier for you in a timely manner. We do try to get you the best possible carrier and price within your route and date combination and it does not alwa...
low balled me and ignored phone calls, emails and texts. had a date for pick up and it came and went with no notification. stay away from Carlos. stick with a reasonable offer from a highly rated tr [More]
Mercury Auto Transport - Hi Brian, I appreciate you taking a moment and letting me know about your experience. I am sorry to hear about the lack of communication you had with one of our agents. I apologize for any inconvenien...
DO NOT USE THIS COMPANY, EVER!!!
i used them to transport my jeep from AZ to MI. Arrangements were made and everything seemed to be going well.
Until the jeep got to MI!!!
In MI the driver refused t [More]
Mercury Auto Transport - Hi Timothy, I'm sorry to hear that your experience with Mercury didn't go as you expected. I appreciate you for bringing this issue to our attention. Your input, and the feedback of all of our custome...
Do not attempt to use. Scott H did not pay any attention to my requests via call, email or text. My dates changed, so I called, etc to update him. He never updated the order. I then emailed and te [More]
Mercury Auto Transport - Hi Keith, I appreciate you taking a moment and letting me know about your experience.I am sorry to hear that your communication was non existent.
I apologize for any inconvenience this may have cause...
DO NOT USE THIS FIRM! Jim Gozde, the broker I worked with, is a complete CON ARTIST. He gave me a 3 day window for delivery and I cleared my schedule as much as I could to accommodate him. I sent him [More]
Mercury Auto Transport - Hi Sanaz, we are sorry we did not meet your expectations. Your carriers try their best to deliver at a time and location that is most convenient for our customers, however sometimes the location isn'...
I had a worst experience with Mercury for shipping my car. I want to share my experience so that others are aware of it. This is the first time i had to ship my car. I did some market research and pla [More]
I placed an order with Mercury Auto Transport to ship my car from Irvine, CA to Meridian, ID through this agent name Joe Kelly more than two weeks in advance. This is a completely bullshit company. In [More]
Mercury hired us the most incompetent driver we've ever met. The vehicle was damaged and Mercury refused to do anything about it despite multiple requests.
