My personal experience was plagued with issues and would not recommend the broker services offered by Mercury.
Carrier communication - Assigned carrier did not convey status(es) and did not talk to [More]
Mercury Auto Transport - I am sorry to hear that your recent experience with our company did not end well and I apologize for your carrier's delays for whatever reason they had, but there seems to have been a definite miscomm...
Dean was very quick to respond to my inquiry. Immediately upon confirming my quote, he then says that they can not honor the quote dues to elevated gas prices. Hard Pass.
Mercury Auto Transport - Hi Ryan,
I am sorry about the misunderstanding as Dean tried to explain to you how auto transport works. A Quote is an estimate, not a guaranteed look in price until we get it posted on the national...
I asked for a quote about a year ago and repeatedly get emails after asking repeatedly to be removed from email list. Because they haven't responded to my request to be removed from the email list and [More]
Mercury Auto Transport - Hi Jennifer, We wouldn't want you to feel you are being spammed. We hate it too. Please feel free to scroll down toward the end of the email and click unsubscribe. You can send me a message with your...
This business was non responsive to any of my communications. Many emails and texts Andrew Patrick but no response. They finally got me a driver charging $400 more than their initial quote. The contra [More]
Mercury Auto Transport - As I said when we spoke on the Phone. 14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter. If your vehicle is dispatched to...
Do NOT use,especially Joe! Gave me a quote. 4 weeks later I’m still waiting. Stopped replying to me 2 weeks ago! Have to drive 2000 miles myself now!!
Mercury Auto Transport - At Mercury, all of our quotes are estimated shipping prices based on the demand of any particular route at that time. And like yours it's not a very popular routs it's very hard to quote. We, the br...
I was sent at least 4 different quotes and actually signed a cotract for pick up of my suv.
This is what happened. It is now almost 6 weeks from the first contact with them and still receiving emails [More]
Mercury Auto Transport -
Thanks for your feedback. The conversation you have described with Jim does not meet our standards. I will be speaking with him regarding this. If a carrier makes an offer on a shipment it is our j...
I'm moving in a month and want to get confirmation that my vehicle will be shipped. According to Trevor, that is wildly unrealistic.
His response below:
"Most people these days would prefer being to [More]
Mercury Auto Transport - Thank you for your review, we appreciate your feedback. We do our best to get you the lowest price possible with a reputable carrier. We are glad to hear that everything worked out well. Thank you for...
On August 10th, 2022 I contacted Mercury after receiving a very competitive rate to move my car from Texas to California. Scott Howley (the broker) said he had many trucks ready to pickup my vehicle b [More]
Mercury Auto Transport - Thanks for your feedback. The conversation yad described with Scott does not meet our standards. I will be speaking with him regarding this. If a carrier makes an offer on a shipment it is our job t...
I hired Mercury to transport my car from Pennsylvania to Tucson. I never heard from the driver or the dispatcher during the haul despite numerous texts. When the car was 2 days past due, I finally rec [More]
Mercury Auto Transport - I am sorry that there were damages to your vehicle caused by the carrier and we were and still are working with you to try and find a resolution, However when we first reached out to you about your d...
Beware of Roman Franco. Roman was upset that I didn’t accept his bid and blocked him because he wouldn’t stop calling. In retaliation, Roman placed my order on the national dispatch board as if I had [More]
Mercury Auto Transport - Thank you for reaching out to me and informing me of the current situation and bringing these issues to my attention so that they can be addressed immediately.
I want to first apologize again for ...
