I contracted Auto Star to move a car from RI to Kansas City. MO for an action. I signed an agreement and was guaranteed that my vehicle would arrive in Kansas City by the two-day window for the weeke [More]
AutoStar Transport Express - We apologize that a suitable carrier was not located in the contracted time frame, and as per our 100% MONEY BACK GUARANTEE, a full refund has been issued.
Buyer beware: their contract is completely open ended for them. The salesperson (Sofia Wolf) said they would pick up the vehicle I had purchased the next day. This was on a Thursday. The car needed to [More]
Unprofessional lying company. They steal a huge chunk of money for a deposit and don’t give it back after they lie saying that they will pick up the next day. No service, no communication, nothing. To [More]
AutoStar Transport Express - Thank you for sharing your feedback with us. We apologize for any frustration or inconvenience you've experienced. We understand your concerns regarding the deposit, and we'd like to provide you with ...
I want to share my extremely disappointing experience with AutoStar Transport Express LLC. I recently used their services for a round trip vehicle transportation from MA to CO, and the entire process [More]
I've always used Bears Transport but I thought I would try Auto Star because they were cheaper BIG MISTAKE. I told them I needed my car picked up between May 10th-May 12th because I was flying out on [More]
AutoStar Transport Express - Our apologies that a carrier was not located in the time frame that the customer wanted, however they did agree to allow us 5 business days to locate and assign a carrier and cancelled the order after...
The driver did not have the proper equipment to unload my truck off of his trailer, it fell about a foot into the ground on the right side. Terrible.
AutoStar Transport Express - We have spoken to the carrier concerning the alleged damage, and were told that upon delivery, the customer himself insisted on unloading the vehicle himself and this is how the vehicle was damaged. ...
CUSTOMER BEWARE!
They sounded very professional.
I should have seen the red flag when they immediately charged me more money than quoted. I think it's safe to say they take advantage of desperation. [More]
AutoStar Transport Express - Customer has left out a very key detail concerning her order. Customer was quoted, and booked based on an operable vehicle. We assigned the carrier GTA Auto LLC to pick up the vehicle on the very firs...
If you value your money, go somewhere else. Noah Salvini has the process of taking your money down. First they start by giving you the lowest quote. Then they tell it to put a deposit down of $250, th [More]
AutoStar Transport Express - Our sincerest apologies that a suitable carrier was not located in the 5 day contracted time frame. Cx had the option at the end of his contracted dates to cancel and receive a full refund, but he ask...
The price was decent. The communication was poor. Multiple days passed before i knew what day my vehicle was being transported. Then I spent several hours waiting to hear back from the driver who t [More]
AutoStar Transport Express - From Sean Hancock 786 228 5243 or 888 802 8250 ext4219: Thank you Jennifer for the feedback, much appreciated. We received your order on the Friday with a guaranteed dispatch within 5 business days....
Worst experience I’ve ever had shipping a car. Edwin lied to me about the cost, then the dispatcher lied to me about when the driver would be picking up the vehicle. I used another Company that had my [More]
AutoStar Transport Express - We are very sorry that the customer did not have the same 5 star experience we are accustomed to providing. We assigned a carrier for pickup, and unfortunately they had a delay of two days, and cust...
I worked with Edwin who stated that he could have my vehicle picked up the same day I booked. Once I booked my appointment and paid my deposit, they tried to up the price on me. When I didn’t agree th [More]
AutoStar Transport Express - We are very sorry to hear Mr. Trevino feels they did not have a good experience with us, but we believe it is imperative that we should clarify a few things. Mr Trevino placed his order on 1/27/2023. ...
Based on my experience, Autostar Transport is too high in cost compared to other transportation companies. Shop around ana compare costs first, and 'Do not give Autostar a deposit', you will not get [More]
AutoStar Transport Express - This customer placed an order with us back in April of 2022. They cancelled that order while still under contract. As a courtesy to the customer we offered them credit. In October they placed anoth...
I called Nov 11m 2022 to schedule my car being pick up in Ohio and delivered in Orlando on Dec 28. I gave them a $350 deposit. Will Dec 28 came and went. I kept getting emails and texted saying the [More]
Don’t sign the contract which basically gives them an unlimited time to continue delays on your transport. This is an extremely unorganized company with zero morals and a very dishonest disorganized [More]
AutoStar Transport Express - We are very sorry that the customer did not have the same 5 star experience that we are accustomed to providing. Our contract is very clear that we do have a money back guarantee if a carrier is not...
The guy who first picked up my motorcycle was not good. He shows up on the day of pick up and no time frame. I had to rush home to get the bike at 9:30pm. Also, I had to help him push the motorcycle b [More]
My car was not dropped off at my home. i was told to meet at a location 10 miles away. The driver claimed that his truck was too big to navigate the city streets to my location. When I arrived to the [More]
AutoStar Transport Express - "From Ed 888-802-8250 x 2249: Hi Nathan, thank you very much for the feedback and thank you for the opportunity to earn your business, our carriers must maintain a 95% customer service rating or bette...
I ordered a transport on 8/28/2022. I made the reservation eight days before the date. They were a no show. I never heard from them for three days. I called and asked for my money back. I got an em [More]
AutoStar Transport Express - Customer signed and agreed to all contract terms and conditions.
Electronic Signature: Lyle D Bridge
Signature IP Address: 50.123.67.49
Signed and Accepted On: 8/19/2022 2:40:37 PM
It is stated V...
This company promised a service and did not fulfill lies the whole process . Customer Service sucks , did not know it was a 3rd party company and they used another company to transport trucks . A comp [More]
AutoStar Transport Express - Hello Falonna, we apologize if here at AutoStart you felt there was a lack of assistance. Our customer service team has had a hand in advising and providing updates regularly before and during the tra...
They asked me for $1285 first and at the final moment, they raised the price to $1600 by giving some lame excuses. These people emailed me for a review and if I post a 5-star review they will send me [More]
AutoStar Transport Express - Customer seems to be a bit confused. We received two separate quote requests from two different lead sources from this customer. The first request came in early May and destination was Santa Fe, NM. A...
I paid to transport a 1952 Chevy truck 900 miles from my Dad's house to mine. I advised them of the details of the truck along with a photo - the front is 4" off the ground (back is higher), and I als [More]
AutoStar Transport Express - We assigned and dispatched this order THREE times. The first time was on 03/18, with a scheduled pickup of 03/19. Upon notifying customer, we were told by the customer that the vehicle would now no...
I had worst experience with autostartransport. AFter booking they are asking for more money. They kept me waited more than 7 days and did no provide the service. I end up transported with another comp [More]
AutoStar Transport Express - Very sorry that they customer was not satisfied. We tried our hardest to locate a carrier for a very difficult route, but were unsuccessful. As per our money back guarantee, customer was refunded his ...
You thought getting ghosted by your ex was bad? Try getting ghosted by AutoStar! I previously used AutoStar to transport a vehicle to Michigan and it was a great experience. This time, however, the ex [More]
AutoStar Transport Express - We sincerely apologize that the customer feels they were not provided with the same 5 star experience as before. Customer signed our contract agreeing that all dates are estimated and we are allotted ...
Unfortunately my experience was not very good my delivery date was pushed out twice costing me $500 in car rental costs and unlike Crowley who does ALL the paperwork in PR for you which is very compl [More]
AutoStar Transport Express - Very sorry the customer feels they did not receive the same 5 star service that hundreds of thousands of our customers have received over the last 14 years. Customer was provided with numerous emai...
AutoStar transport has a great customer service. As brokers they handle their job in an efficient matter overall. The issue I had was with the assigned driver who dropped my vehicle. The guy was unpro [More]
AutoStar Transport Express - Hi Mordechai! We appreciate your feedback and are always open to work on our customer's suggestions so that we can excel as a company. We will certainly make sure we will no longer work with this carr...
My name is Nishant Jain and I hired AutoStar transport for my Vehicle Transport. They asked me for the deposit and assured me that they will find me the carrier between Jan 3 2022 to Jan 5 2022 and th [More]
AutoStar Transport Express - We had a signed contract with customer with a first available release date of 12/27. On 12/21 we assigned a carrier to pickup on 12/27. Upon notifying the customer, he informed us that he was changing...
