Thank you for taking the time to share your experience. We’re very sorry to hear that the process did not meet your expectations and that communication was not as consistent as it should have been. We understand how important timely updates and reliable coordination are, especially within a defined pickup window, and we regret that we were unable to secure a carrier for your order. Your feedback has been noted and will be taken into account as we continue working to improve our service and communication. Please note that your order has been fully refunded. We appreciate you bringing this to our attention and wish you all the best moving forward.